Credit Life Services Consultant

Energy At Work Projects; Johannesburg; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player in financial services is seeking dynamic individuals to join their customer service team as Credit Life Client Services Consultants. This role involves engaging with customers, addressing inquiries, and ensuring satisfaction through professional support. Ideal candidates will have a strong background in customer service, particularly within long-term insurance, and will thrive in a fast-paced call center environment. Join a team that values empathy and professionalism, and make a real difference in customer experiences. If you are passionate about helping others and have the skills to excel, this opportunity is perfect for you.

Qualifications

• Minimum 2 years experience in customer service and long term insurance.
• Clear ITC and Criminal record required.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Respond promptly to customer inquiries and resolve complaints efficiently.
• Keep accurate records of customer interactions and provide feedback.

Skills

Customer Service

Communication Skills

Problem Solving

Empathy

Education

2 years in Long Term Insurance

Experience in a call center

Job description

Join Our Team as a Credit Life Client Services Consultant

Are you an energetic, driven individual with a passion for customer service? If so, we have an exciting opportunity for you!

Company Overview : One of the largest financial services providers are currently looking for two dynamic individuals to join the team as Credit Life Client Services Consultants for their call center.

Minimum Requirements :

• Clear ITC and Criminal record
• Previous experience as a customer service consultant
• Minimum of 2 years in Long Term Insurance
• 2 years of experience in a call center
• DOFA (Date of First Appointment) applies to registered candidates.

Job Role : As a Credit Life Client Services Consultant, your responsibilities will include :

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries via various channels.
• Acknowledging and resolving customer complaints with efficiency.
• Having in-depth knowledge of our products to address customer queries.
• Keeping accurate records of customer interactions, transactions, comments, and complaints.
• Providing valuable feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction through professional and timely support.

Application Details : Only candidates who meet the minimum requirements will be considered for this exciting opportunity.