We are seeking a Credit Controller to manage client rentals, ensure healthy cash flow, and oversee all debtor accounts. The role involves maintaining strong, long-term relationships with customers and clients.
DUTIES
Allocations
- Allocate tenant payments daily to SAP line items based on remittances.
- Offset unknown items weekly.
- Clear matching adjustment items.
- Ensure tenants use correct account numbers on bank texts.
- Reversals and reallocations to correct accounts.
Deposits, Bank Guarantees, and Refunds
- Collect deposits within 3 months of being raised.
- Vet bank guarantees to standard format; update SAP records and adjust accounts.
- Check expiry report dates monthly; follow up on arrears before expiry.
- Process deposit refunds, including interest and credit balances.
- Submit tenant clearance packs with all relevant documentation.
Reporting
- Prepare monthly arrears and deposit reports with explanations and action plans.
- Submit accurate month-end workbench and reports on time.
- Assist with internal and external audit investigations.
- Prepare quarterly bad debt and adjustment reports.
- Identify high-risk accounts for ECL provisions.
- Present arrears reports at owner and team meetings.
Collection Activities
- Achieve 95% monthly collection target.
- Conduct telephonic collections and follow-ups.
- Communicate with relevant departments regarding tenant queries.
- Record detailed comments on each case.
- Provide utility readings, municipal accounts, and update tenant contacts.
- Respond to all correspondence within 48 hours.
- Understand and prepare for meetings.
- Analyze and communicate arrears/disputes clearly.
- Process legal fees, interest, write-offs, and manage bad debts per policy.
- Issue final demand letters and breach notices promptly.
- Coordinate with attorneys for legal actions, including summons.
- Maintain and follow up on AODs and reconciliations.
- Follow up on unpaid debit orders and manage unpaid items.
- Handle misposts and reallocations, alert finance, and process reversals.
- Apply interest indicators on late accounts per lease clauses.
- Interpret and follow up on settlement agreements; draft AOD documents.
- Maintain accurate tenant records and update data in SAP.
Growth and Ad Hoc Duties
- Be willing to learn new skills and support the team as needed.
- Proactively suggest process improvements.
General
- Act professionally, adhere to policies, and develop knowledge of relevant Acts.
- Support team members and maintain good relationships with internal and external customers.
Requirements
- Matric with Accountancy or equivalent; Credit Management degree is a plus.
- Minimum 5 years' relevant credit control experience.
- Proficiency in SAP, MS Office (Excel, Word, Outlook).
- Knowledge of contract/lease management, policies, rent collection, and legal processes (FIC Act).
- Assertive, competitive, tolerant of routine, and fluent in relevant languages.
Key Skills
Administration, Credit Control, Copy Editing, EMC, Back Office Support
Employment Type : Contract
Experience : 5 years
Vacancy : 1