Credit Controller - Collections

Phoenix Medical Supplies; Noordwes; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A healthcare solutions provider in Runcorn is seeking a Credit Controller to manage customer payment collections and ensure adherence to credit policies. The ideal candidate will have a minimum of 2 years in credit control and possess strong communication and negotiation skills. This position offers a competitive salary and additional benefits including health cash plans and annual leave.

Benefits

25 days annual leave plus bank holidays

Medicash health cash plan

Employee Assistance Programme (EAP)

Contributory Pension Scheme

Fully funded accredited training

Qualifications

• Minimum 2 years of experience in credit control.
• Proven track record in reducing DSO.

Responsibilities

• Ensure customers adhere to credit terms.
• Identify problem accounts.
• Maintain goodwill with customers, showing dignity and empathy as required.
• Reconcile transactions and balances for accurate accounts.
• Generate and distribute Ad Hoc Customer reports.

Skills

Strong communication and interpersonal skills

Excellent negotiation and problem-solving skills

Good Microsoft Office skills

Experience handling high volume accounts

Job description

Job Type: Permanent

Job Sector: Unspecified

Region: North West

Location: Runcorn

Salary Description: Competitive

Posted: 23/07/2025

Recruiter: Phoenix Medical Supplies

Job Ref: kal-PHOENIXMedicalSuppliesLimited-44662-63737-en

Job Title: Credit Controller

Location: Runcorn

Salary: Competitive

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hours per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference. We are currently seeking a Credit Controller to liaise with our customers within a given region. The role involves overseeing payment collections and ensuring adherence to relevant policies and procedures.

Key Responsibilities:

1. Ensure customers adhere to credit terms.
2. Identify problem accounts.
3. Follow processes outlined by the team leader.
4. Maintain goodwill with customers, showing dignity and empathy as required.
5. Handle high volume ledger accounts.
6. Liaise with other departments via email and telephone to resolve queries promptly.
7. Ensure cash is allocated correctly and timely.
8. Reconcile transactions and balances for accurate accounts.
9. Attend internal and external meetings as needed.
10. Achieve section targets as outlined by the team leader.
11. Complete internal core and advanced skill modules.
12. Generate and distribute Ad Hoc Customer reports.
13. Report concerns to the team leader.

What We’re Looking For:

• Minimum 2 years of experience in credit control.
• Strong communication and interpersonal skills.
• Excellent negotiation and problem-solving skills.
• Proven track record in reducing DSO.
• Good Microsoft Office skills.
• Experience handling high volume accounts.

What We Offer:

• 25 days (pro-rata) annual leave plus bank holidays, increasing with service.
• Medicash health cash plan.
• iTrent Financial Wellbeing app for pay flexibility.
• High street discounts and offers.
• Employee Assistance Programme (EAP).
• Contributory Pension Scheme.
• Fully funded accredited training through the Apprenticeship Scheme.