Credit Controller

University of Fort Hare; Midrand; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An established industry player is seeking a proactive Credit Controller to enhance financial performance through effective credit control. In this role, you will manage student accounts, ensuring timely collections and maintaining excellent relationships with students and sponsors. Your attention to detail and strong administrative skills will be crucial in processing transactions and resolving queries. Join a dynamic team that values customer service and supports the overall finance function on campus while enjoying a competitive salary package. This is a fantastic opportunity to make a significant impact in a supportive environment.

Qualifications

• Experience in credit control or finance administration is essential.
• Strong communication skills and attention to detail are required.

Responsibilities

• Manage student accounts and ensure timely collections.
• Process banking transactions and maintain accurate records.
• Deliver quality customer service and resolve account queries.

Skills

Credit Control

Collections

Finance Administration

Customer Service

Interpersonal Skills

Attention to Detail

Tools

Fresh Desk

Job description

Monthly Cost To Company (Market related, Negotiable)

Are you highly organised, customer-focused, and passionate about driving financial performance through strong credit control? We’re looking for a proactive Credit Controller to manage student accounts, ensure timely collections, and maintain excellent customer relationships while supporting the overall finance function on campus.

Key Responsibilities:

• Reduce overdue debt and bad debt by ensuring timeous payments and effective query resolution.
• Process weekly banking transactions including credit, debit, and cash payments.
• Administer student accounts, including refunds, billing, debit orders, transfers, cancellations, and bursaries.
• Investigate credit balances and ensure timely processing of corrections.
• Negotiate payment plans and maintain documentation including Acknowledgement of Debt agreements.
• Perform collections duties including legal handovers, student suspensions, and status changes.
• Process debit orders and handle unpaid debit order follow-ups and reactivations.
• Maintain and reconcile daily bank statements and allocate unallocated payments accurately.
• Liaise with account payers, resolve queries through the Finance Query Management System (FQMS), and assist with walk-in queries.
• Deliver quality customer service by building positive relationships with students and sponsors.
• Compile, update, and maintain reports related to suspensions, handovers, credits, and payment feedback.
• Support administrative systems such as Fresh Desk (VC Assist) and communicate with internal departments to maintain up-to-date student account information.

What You’ll Need to Succeed:

• Previous experience in credit control, collections, or finance administration.
• A proactive approach to managing account queries and overdue debt.
• Excellent interpersonal and communication skills.
• Attention to detail with strong administrative and reporting capabilities.
• Ability to handle pressure and meet daily, weekly, and monthly deadlines.
• Solid understanding of banking processes, debit orders, and reconciliations.

Please note that only suitable candidates will be contacted.