Credit Controller

Nimble Group; Gauteng; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

An established industry player is seeking a motivated Collections Credit Controller to join their dynamic team. This role offers an exciting opportunity to engage with customers, negotiate payment plans, and exceed collection targets. With a focus on building connections, you'll thrive in a supportive environment that values hard work and dedication. Enjoy uncapped commission potential, comprehensive benefits, and the flexibility of hybrid work opportunities. If you're results-driven and passionate about making a positive impact, this is the perfect opportunity for you!

Benefits

Uncapped Commission Potential

Comprehensive Benefits Package

Paid Birthday Leave

Study Leave

Maternity Leave

Overtime Pay

Free Wi-Fi

Nimble Prosperity Plan

Qualifications

• At least 12 months experience in outbound collections or customer service.
• Strong verbal and written communication skills are essential.

Responsibilities

• Engage with customers to negotiate payment plans for outstanding debts.
• Maintain accurate records of customer interactions and collections actions.

Skills

Verbal Communication

Negotiation Skills

Problem-Solving

Customer Engagement

Education

Matric qualification (or equivalent)

Tools

Computer Literacy

Job description

Collections Credit Controller

Are you looking for a rewarding career where your hard work and dedication pay off? At Nimble Credit Solutions, we're committed to fostering a dynamic and supportive environment where employees can thrive.

We are driven by values that shape everything we do.

We believe in making a positive impact, getting things done, finding better ways, and always doing the right thing. We're excited to offer a unique opportunity for an energetic and motivated individual to join our team as a Collections Consultant.

Join our growing team and make a real impact while enjoying excellent earning potential and benefits. Why Join Us?

Uncapped Commission Potential: The sky is the limit!

Not only will you receive a highly competitive basic salary, but you'll also be eligible to earn unlimited commission based on your collections performance!

Comprehensive Benefits Package: Enjoy peace of mind with our comprehensive benefits, including Funeral Cover, Life Cover, Disability Cover, and Medical Cover.

Plus, take full advantage of Paid Birthday, Study, and Maternity Leave – because we care about YOU!

Flexibility with Hybrid Work Opportunities: High performers have the opportunity to enjoy the option to work from home.

Achieve great results from wherever you feel most productive!

Earn More with Overtime: High performers have the opportunity to boost their earnings with paid overtime to further their collections efforts – the more you give, the more you get!

Boost Your Savings with Our Prosperity Plan: With our Nimble Prosperity Plan, we help you plan for your future while allowing you the ability to access your savings in the event of an emergency.

Hit your performance targets and get a R1,000 kick-start bonus to jump-start your journey to financial freedom!

Stay Connected with Free Wi-Fi: During your well-deserved break, enjoy FREE Wi-Fi in our pause areas – catch up with friends, stream your favorite show, or simply relax while we've got you covered.

Job Purpose

As a Credit Controller, your primary responsibility will be to engage with customers who have outstanding debt obligations and negotiate payment plans.

This is not just about collecting; it's about building human connections and providing solutions that benefit both Nimble and our customers. You will need to leverage strong communication skills and problem-solving abilities.

Your success will be measured by your ability to exceed expectations.

Key Performance Areas

1. Collections & Productivity: Achieve and exceed individual collection targets through effective communication and negotiation. Maintain and update accurate records of customer interactions, payment arrangements, and collections actions.
2. Customer Engagement & Negotiation: Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble. Resolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments.
3. Compliance & Quality Assurance: Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process.
4. Live the Nimble Values: Contribute positively to your team by embodying our core values: making a positive impact, getting it done, seeking better ways, and doing the right thing.

Who We're Looking For

Candidates with at least 12 months of experience in outbound collections, sales, or customer service. If you are results-driven, thrive under pressure, reliable, positive, and enjoy teamwork, this role is for you.

What You Need

• A Matric qualification (or equivalent)
• A positive credit record and a clear criminal record
• Strong verbal and written communication skills
• Computer literacy and system handling skills

What You'll Get

• Performance-Driven Rewards: Uncapped commission potential based on your efforts.
• Growth Opportunities: Career development within Nimble.
• Full Training Support: 15-day comprehensive training and ongoing support from your team manager.
• Exciting Benefits: WIFI access, hybrid work options, overtime, medical, health, and life cover.

Working Hours

Maximum 45 hours per week, Monday to Friday, with shifts between 07:00 and 20:30. Up to 2 Saturdays per month, 6 hours per day, between 08:00 and 14:00, as scheduled.

Ready to Apply?

Apply today to take the first step towards an exciting career. Shortlisted applicants will be contacted for interviews. This position aligns with the Nimble Group Employment Equity Plan.