Credit Controller

Advtech; Durban; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading company in KwaZulu-Natal seeks a Credit Controller to manage outstanding accounts, handle customer service queries, and ensure compliance with quality standards. The ideal candidate will have at least Matric, with a focus on credit management, and possess strong analytical and communication skills. This role demands a detail-oriented and organized professional capable of thriving under pressure while maintaining ethical practices.

Qualifications

• Minimum of Matric is required.
• Credit Management / Bookkeeping / Financial qualification is advantageous.
• Minimum of 2 years credit control experience.

Responsibilities

• Collections on outstanding accounts and following protocol.
• Ensure payment plans are adhered to and handle customer queries.
• Evaluate quality of work and report preparation.

Skills

Analytical skills

Problem solving

Communication

Interpersonal skills

Customer service

Numerical skills

Education

Matric

Credit Management / Bookkeeping / Financial qualification

Tools

Microsoft Office

Excalibur

Job description

Job Location : KwaZulu-Natal, Durban Deadline : July 31, 2025 Quick Recommended Links

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Duties and Responsibilities :

Collections / Handover

• Collections on outstanding accounts as per assigned aging.
• Following protocol in line with Standard Operating Procedures when dealing with different aging buckets.
• Receiving inbound calls / ensuring outbound quality call quota is reached daily / weekly / monthly.
• Meeting monthly collection targets and reducing portfolio risk.
• Ensure that all payment plans are adhered to.
• Escalation and assistance of account related queries (Billing / statements / Payments).
• Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee. First priority is to re-activate rejected debit order.
• Ensure follow-ups are done on PTP's (Promise to pay) made on specific dates.
• Manage holds on all accounts (current to be removed / arrears to be added).
• Ensure suspensions / Handover list are sent to CSCC / NSCC first to be checked before sign-off. Prepare handover pack in accordance with check-list and send to CSCC / NSCC for approval and upload.
• E-mails / Letters on overdue accounts must be sent at the appropriate time and in accordance with aging bucket.
• Detailed notes to be inserted on Excalibur for each account monthly as per assigned Age. Relevant contact information and debit order details if applicable must be confirmed and updated.

Administrations / Customer Service

• Prepare documents for adjustments / refunds / transfers / Bursaries / payment plan changes for approval by Campus Senior Credit Controller / Natinal Senior Credit Controller and action once approved.
• Accurate processing of unallocated payments.
• Work closely with the admissions team by preparing pro rata calculations on cancellations.
• Credit balance investigations and updating status / notes on portal.
• Assisting with administration functions as and when required.
• Handle account payer / student queries or compliants and provide appropriate solutions and alternatives.
• Assisting and dealing with queries via FreshDesk (VC Assist) and walk-ins.
• Build sustainable relationships with internal and external stakeholders through open and interactive communication in-order to resolve outstanding account queries.
• Handle account payer / student queries or compliants and provide appropriate solutions and alternatives.

Quality Management & Reporting

• This will include the evaluation of all other KPA (Key Performance Area).
• Items such as quality of work, deadlines met, and query handling will be checked.
• Quality of e-mails, calls and letters sent will also be evaluated.
• Quality of notes and information saved in Excalibur.
• Reports and documents prepared and sent to CSCC / NSCC.
• Knowledge of Full Function Credit Control.
• Knowledge of Accounts Receivables / Debit Orders / Bank Statements.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
• Good Interpersonal skills / Customer Service driven.
• Analytical and Problem solving skills.
• Sound numerical skills.
• Best suited to a friendly, organised person who works accurately and is able to handle pressure.
• Honest, trustworthy and ethical.
• Ability to produce basic reports using Microsoft Office.

Minimum Qualification Requirements :

• Minimum of Matric, Credit Management / Bookkeeping / Financial qualification advantageous.

Minimum Work Experience Requirements :

• Minimum of 2 years credit control experience.