Credit Controller

IIE MSA and IIE Varsity College; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A higher education institution in Cape Town is seeking a Credit Controller to manage collections and ensure compliance with financial standards. The ideal candidate will have at least 2 years of credit control experience, strong customer service skills, and relevant educational qualifications. You will be responsible for handling account queries and managing payment plans, while ensuring accurate reporting and administration.

Qualifications

• Minimum of Matric, with Credit Management or Bookkeeping qualification advantageous.
• Minimum of 2 years credit control experience in accounting or financial services.

Responsibilities

• Collections on outstanding accounts as per assigned ageing.
• Meeting monthly collection targets and reducing portfolio risk.
• Ensuring CPA compliance and accurate administrative support.

Skills

Collections management

Customer service

Communication skills

Problem-solving

Education

Matric

Credit Management/Bookkeeping qualification

Job description

Job title : Credit Controller

Job Location : Western Cape, Cape Town Deadline : October 03, 2025 Quick Recommended Links

Responsibilities

• Collections / Handover
• Collections on outstanding accounts as per assigned ageing.
• Following protocol in line with Standard Operating Procedures when dealing with different aging buckets.
• Receiving inbound calls / ensuring outbound quality call quota is reached daily / weekly / monthly.
• Meeting monthly collection targets and reducing portfolio risk.
• Ensure that all payment plans are adhered to.
• Escalation and assistance of account related queries (Billing / statements / Payments).
• Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee. First priority is to re-activate rejected debit order.
• Ensure follow-ups are done on PTP's (Promise to pay) made on specific dates.
• Manage holds on all accounts (current to be removed / arrears to be added).
• Ensure suspensions / Handover list are sent to CSCC / NSCC first to be checked before sign-off. Prepare handover pack in accordance with check-list and send to CSCC / NSCC for approval and upload.
• E-mails / Letters on overdue accounts must be sent at the appropriate time and in accordance with ageing bucket.
• Detailed notes to be inserted on Excalibur for each account monthly as per assigned Age. Relevant contact information and debit order details if applicable must be confirmed and updated.

Administrations / Customer Service

• Prepare documents for adjustments / refunds / transfers / Bursaries / payment plan changes for approval by Campus Senior Credit Controller / Natinal Senior Credit Controller and action once approved.
• Accurate processing of unallocated payments.
• Work closely with the admissions team by preparing pro rata calculations on cancellations.
• Credit balance investigations and updating status / notes on portal.
• Assisting with administration functions as and when required.
• Handle account payer / student queries or complaints and provide appropriate solutions and alternatives.
• Assisting and dealing with queries via FreshDesk (VC Assist) and walk-ins.
• Build sustainable relationships with internal and external stakeholders through open and interactive communication in-order to resolve outstanding account queries.
• Handle account payer / student queries or compliants and provide appropriate solutions and alternatives.

Quality Management & Reporting

• This will include the evaluation of all other KPA (Key Performance Area).
• Items such as quality of work, deadlines met, and query handling will be checked.
• Quality of e-mails, calls and letters sent will also be evaluated.
• Quality of notes and information saved in Excalibur.
• Reports and documents prepared and sent to CSCC / NSCC.

Minimum Qualification Requirements

• Minimum of Matric, Credit Management / Bookkeeping / Financial qualification advantageous.

Minimum Work Experience Requirements

• Minimum of 2 years credit control experience.
• Accounting / Financial Services jobs