Credit Controller

Job Responsibilities

1. This critical group of employees must be able to maintain a caring, efficient, knowledgeable and effective interface with customers at all times, resolve customer queries and maximise cash collection across the board within credit terms to minimize disconnections.
2. This important role must ensure that all credit control responsibilities and duties are carried out accurately and within set time limits, whilst providing a first class service to all our customers.
3. The credit controller must manage overdue accounts, reduce the company's risk and minimise losses.
4. Daily management of debts and collections effective, systematic and prompt follow up of outstanding debt.
5. Debtor account reconciliations rectifying previously mishandled accounts.
6. Convert cash paying accounts to debit order thereby improving cash flow.
7. Attend to all customer queries from internal staff & external clients by providing accurate advice on billing queries.
8. Submit credit requests to Collections / Credit Control Manager for approval.
9. Report to management on outstanding issues and inform them early of potential debtors problems.

Job Skills

1. Excellent communication skills (Verbal and written).
2. Highly organized.
3. Excellent problem solving ability.
4. Ability to work as part of a team.
5. Must be stress tolerant.
6. Grade 12.
7. Strong credit control experience.
8. Preferably 2 years debtors and telecommunication industry experience in a customer centric environment.