Credit and Returns Supervisor (Warehouse)

Value Logistics; Germiston; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading logistics provider in Germiston is looking for a warehouse administrator to manage the returns and credits process. The successful candidate will ensure accurate documentation and timely resolution of queries. You must have a Grade 12 qualification and proficiency in Microsoft Office, with experience in warehouse operations considered a plus. This role involves overseeing returned goods and maintaining organized records, contributing to effective warehouse management.

Qualifications

• Grade 12 (Matric) necessary.
• Proficiency in Microsoft Office Suite is required.
• Experience running a warehouse is advantageous.

Responsibilities

• Process all Proof of Delivery (PODs) accurately and timely.
• Manage the intake and processing of returned goods.
• Perform general admin duties related to returns and credit.

Skills

Administrative accuracy

Time management

Communication skills

Problem-solving

Inventory control

System proficiency

Attention to detail

Customer service orientation

Education

Grade 12 (Matric)

Tools

SAP

Syspro

Sage

Job description

Purpose of the Job

Responsible for the returns and credits process, with a strong focus on administration, documentation, and query resolution to ensure accurate and timely processing within the warehouse.

Key Responsibilities

Proof of Delivery

• Process all PODs accurately and timeously
• Investigate and resolve all POD-related queries
  
  

Customer and Sales Queries

• Handle customer and sales representative queries regarding returns and credits
• Ensure timely and professional resolution of all POD related queries
  
  

Inventory Support

• Assist with resolving inventory discrepancies
• Support general inventory control processes
  
  

Stock take

• Actively participate in all stock takes
• Manage and maintain all documentation related to stock takes
  
  

Returns and Credits

• Oversee the intake and processing of returned goods
• Update systems and issue credits to customers
• Ensure all cancelled orders are correctly returned to stock
• Review and process driver-reported damages and returns
• Ensure credits are accurate and processed within 24 hours
  
  

General Warehouse Administration

• Perform general admin duties related to returns and credit
• Maintain organised records and support audit readiness
  
  

Minimum Requirements

• Grade 12 (Matric)
• Proficiency in Microsoft Office Suite
• Experience in running a warehouse independently will be advantageous
  
  

Skills Required

• Administrative accuracy: ability to manage high volumes of documentation with minimal error
• Time management: able to prioritize tasks and ensure credits are processed within tight timeframes
• Communication skills: clear verbal and written communication when handling POD and customer queries
• Problem-solving: investigative skills to resolve PODs issues and return discrepancies efficiently
• Inventory control: competence in reconciling stock and assisting in inventory adjustments
• System proficiency: strong skills in warehouse or ERP systems (eg: SAP, Syspro, Sage) for credit processing and stock movements
• Attention to detail: especially important when dealing with documentation and customer credits
• Customer service orientation: a helpful, responsive approach to internal and external queries