Credit and Collections Analyst

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by major ecommerce brands, the world's largest companies, major cloud providers, entire country financial systems, the internet of things, and even surgically embedded devices like pacemakers. We help companies build trust—an abstract idea—into tangible solutions. That's digital trust for the real world.

Job summary

We are seeking an experienced and highly motivated Credit and Collections Analyst to develop and implement our accounts receivable collection process and best practices. This team member will be responsible for improving collection efforts by collaborating with customers and other departments to achieve success.

What you will do

• Manage AR aging and collections efficiency metrics, acting as the first point of contact for customer disputes or billing inquiries.
• Meet department goals and activity metrics.
• Participate in process improvement projects.
• Recommend accounts for suspension after proper collection activities.
• Communicate account status to the Collections Manager.
• Analyze and resolve open cash (unapplied) amounts promptly.
• Review account adjustments and reconcile customer disputes related to payments.
• Monitor and maintain assigned accounts through customer calls, adjustments, small balance write-offs, reconciliations, and credit memos.
• Reduce delinquency for assigned accounts.
• Support the Collections Department with other tasks as needed.
• Coordinate with sales and senior management to accelerate collections.
• Communicate effectively with Sales and Sales Operations regarding customer accounts.
• Establish and maintain cooperative relationships with customers and sales teams.
• Ensure compliance with company policies.
• Perform ad-hoc projects as assigned.

What you will have

• Currently pursuing a university degree in Business, Finance, Accounting, or a related field.
• At least 2 years of experience in accounting, budgeting, or finance roles.
• Experience in customer collections.
• Experience reviewing financials and establishing credit limits to mitigate risk.
• NetSuite ERP experience is preferred.
• Excellent account reconciliation skills.
• Strong communication skills, both verbal and written.
• Proficiency in MS Excel, Word, and other Microsoft Suite products.
• Strong organizational skills and attention to detail.
• Ability to work effectively across multiple teams and functions.

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical Leave