Creator Partnerships Associate | Hybrid + Unlimited PTO

Silversmith Capital Partners; Cape Town; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid, Casual work environment

Unlimited PTO policy

Training & Development

Medical Aid and Provident Fund

Restricted Stock Units

Internet Allowance

Fitness club fee reimbursements

Technology Stipened

Primary Caregiver Leave

Mental Health and Wellness Benefit - 2

Job summary

impact.com is seeking a Creator Productivity Associate to help scale our creator ecosystem. You’ll support end-to-end in-platform workflows, assist with program applications, contract processes, and tracking content deliverables to ensure successful partnerships.

In this fast-paced, global role you’ll drive outreach, coordinate cross‑functional support, analyze performance data, and stay current with influencer trends and product updates to continually improve creator experiences.

Qualifications

• 1-2 years of experience or a strong demonstrable interest in influencer marketing, affiliate marketing, social media advertising, or creator/talent partnerships.
• Familiarity with influencer or marketing SaaS platforms; hands-on experience with impact.com is a plus, but not required.
• Foundational project management and organizational skills, with the ability to learn to prioritize multiple workflows in a dynamic environment.
• Thoughtful, written, and verbal communication skills, comfortable engaging professionally with internal stakeholders, creators, and agencies.
• A willingness and comfort working with performance data and marketing analytics tools (e.g., impact.com, Gemini AI) to help find and communicate insights.
• A collaborative, solutions-oriented mindset and a desire to learn and thrive in a fast-paced, global environment

Responsibilities

• Support the Partner Journey: Actively assist with end-to-end in-platform workflows, guiding creators through program applications, facilitating the administrative side of contract processes, and helping track content deliverables to ensure successful partnerships.
• Drive Engagement & Outreach: Play a key role in creator outreach campaigns by researching potential partners, managing communication waves, and applying optimization strategies—such as crafting fitting subject lines and optimal email scheduling—to boost engagement and open rates.
• Coordinate Support & Resolution: Collaborate cross-functionally with teams such as Creator Relations, Customer Solutions, and Technical Services, triage issues, and ensure timely, helpful support ticket resolution for our creators.
• Analyze & Report on Performance: Assist in producing periodic performance reports that deliver clear data on creator activity and marketplace status, supporting optimization and strategic planning for internal teams.
• Stay Curious & Informed: Keep a pulse on current influencer market trends, emerging social platforms, and impact.com product updates to continuously find new ways to improve creator support and outcomes.

Skills

Partnerships interest

Platform familiarity

Organized mindset

Communication skills

Data-driven

Team player

Tools

impact.com platform

Job description

impact.com is seeking a Creator Productivity Associate to help scale our creator ecosystem. You’ll support end-to-end in-platform workflows, assist with program applications, contract processes, and tracking content deliverables to ensure successful partnerships.

In this fast-paced, global role you’ll drive outreach, coordinate cross‑functional support, analyze performance data, and stay current with influencer trends and product updates to continually improve creator experiences.