Creative Operations Lead - Hybrid Studio Growth

Humankind Global Recruitment; Wes-Kaap; Hybrid; ZAR 700,000 - 1,000,000; Full time

Job summary

Humankind Global Recruitment is seeking an experienced Creative Operations Manager for Cape Town, in a hybrid role with three days in the office.

You will oversee the day‑to‑day operations of a busy creative studio, manage workflows and resource planning, and ensure projects run smoothly from brief to delivery across multiple brands.

You will lead teams, drive process improvements, and support collaboration across international teams as the agency grows.

Qualifications

• At least 5 years’ experience within a digital marketing agency or creative studio environment.
• Strong background in creative operations, team management and project delivery.
• Digital marketing agency experience is particularly important for this role.

Responsibilities

• Oversee day-to-day operations of the creative studio, ensuring on-time delivery to required standards.
• Manage and develop a team of Operations Managers, Traffic Coordinators and Content Coordinators.
• Oversee creative workflows, priorities, resource allocation and capacity across multiple brands.
• Collaborate with internal teams and external stakeholders to ensure smooth project delivery.
• Identify bottlenecks and resolve issues before they impact delivery.
• Ensure projects are tracked with clear deadlines, workloads and progress.
• Oversee external vendors including onboarding, quality management and delivery.
• Review and improve processes to increase efficiency and support growth.
• Support campaign planning and ensure assets align with marketing requirements.
• Coordinate across international teams for consistent communication.

Skills

Creative operations

Team management

Project delivery

Resource planning

Stakeholder management

Job description

Humankind Global Recruitment is seeking an experienced Creative Operations Manager for Cape Town, in a hybrid role with three days in the office.

You will oversee the day‑to‑day operations of a busy creative studio, manage workflows and resource planning, and ensure projects run smoothly from brief to delivery across multiple brands.

You will lead teams, drive process improvements, and support collaboration across international teams as the agency grows.