Creative - Content Designer

25Eight LLC; Johannesburg; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A global professional services provider is seeking a Creative - Content Designer to conduct in-depth interviews and translate insights into usable knowledge. The role requires five or more years of experience in storytelling or qualitative research. The ideal candidate will have strong writing skills and the ability to synthesize complex conversations into clear insights. Position offers flexible working options in Johannesburg, South Africa.

Qualifications

• 5+ years of experience in journalism, UX research, or strategic storytelling.
• Proven experience interviewing subject matter experts.
• Ability to synthesize unstructured input into structured knowledge.

Responsibilities

• Conduct in-depth interviews with experts to surface stories.
• Synthesize conversations into structured formats.
• Write and edit compelling knowledge pieces.

Skills

Curiosity

Empathetic communication

Synthesis skills

Storytelling

Education

Bachelor's degree or equivalent experience

Job description

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better.We do this by disrupting traditional employment barriers –connecting ambitious talent to flexible opportunities with trusted brands.

Job Description

Anticipated contract length/Duration: 11 months (July 1st, 2025 - June 2026)

Our client in the global professional services industry is on a mission to capture and organise the world’s lived wisdom - and you’ll be at the heart of making that happen. They’re looking for a highly skilled Creative - Content Designer who is equal parts storyteller, sense-maker, and anthropologist. If you thrive on meaningful conversations, uncovering insights, and translating complex experiences into usable knowledge, this role is for you.

What you will do:

• Conduct in-depth 1:1 interviews with experts, guiding thoughtful conversations to surface stories, lived experiences, mental models, and actionable insights.
• Ask probing follow-up questions to go beyond surface-level responses and reveal what truly matters.
• Synthesise conversations into clear, structured formats - such as frameworks, principles, annotated transcripts, or first-person narratives.
• Write and edit compelling summaries, vignettes, and knowledge pieces that authentically capture the voice of each expert.
• Collaborate with tagging and vectorisation teams to structure content optimally for AI learning and knowledge management.
• Refine question sets and interview flows to suit various life domains and personas.
• Occasionally guide experts through “diary-style” self-submissions (written or voice) and help transform them into usable knowledge assets.

Qualifications

• Bachelor’s degree, university degree or equivalent experience.
• 5+ years of professional experience in one or more of the following areas: journalism, non-fiction writing, UX research, qualitative research, ethnography, ghost-writing, or strategic storytelling.
• Proven experience interviewing subject matter experts, executives, or individuals with rich and diverse lived experiences.
• Demonstrated ability to synthesise unstructured input into structured knowledge, stories, or systems.

Skills and attributes:

• •Deep curiosity and an empathetic communication style.
• A natural storyteller with a strong writing portfolio (published or ghostwritten work is a plus).
• Exceptional synthesis skills - able to distill complex or ambiguous conversations into clear, meaningful insights.
• Comfortable working in fast-paced, evolving environments with minimal oversight.
• Bonus: Familiarity with knowledge management practices, tagging systems, or AI-driven content workflows.

Additional Information

Please submit any relevant writing samples/portfolio along with your application/resume.

Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship.

We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.

HelloKindred is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, or veteran status.