Courier Sales Executive - Jhb

Cre8Work!; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a goal-driven and self-motivated individual to thrive in a full-time client liaison role. This position involves serving as the primary contact for clients, addressing their inquiries and needs while building strong relationships. You will collaborate with internal teams to ensure client satisfaction and successful project delivery. If you possess exceptional interpersonal skills and a knack for problem-solving, this opportunity offers a dynamic work environment where your contributions will be valued. Join a forward-thinking company and make a significant impact on client success!

Qualifications

• 1+ years of client liaison experience in a similar environment.
• Exceptional communication and interpersonal skills are essential.

Responsibilities

• Serve as the primary point of contact for clients and address inquiries.
• Build and maintain strong relationships with clients to ensure satisfaction.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Multitasking

Adaptability

Education

Client liaison experience

Experience in a client-facing role

Tools

CRM software

Microsoft Office suite

Job description

We are looking for a candidate that is willing to take on any challenge that comes on their path.

Someone that is goal-driven and self-motivated.

Responsibilities:

1. Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
2. Build and maintain strong relationships with clients, understanding their needs and requirements.
3. Coordinate with internal teams to ensure client satisfaction and successful project delivery.
4. Communicate client feedback and requirements internally to relevant stakeholders.
5. Identify opportunities for upselling or cross-selling additional products or services to existing clients.
6. Collaborate with the sales team to onboard new clients and facilitate the transition process.
7. Monitor client accounts and track key performance indicators to ensure retention and growth.
8. Resolve any issues or conflicts that arise during the course of client engagements.

Requirements:

1. Client liaison experience (preferably one year).
2. Proven experience in a client-facing role, preferably in a similar industry or environment.
3. Exceptional interpersonal and communication skills, with the ability to build rapport and trust with clients.
4. Strong organizational and multitasking abilities, with a keen attention to detail.
5. Problem-solving skills and the ability to think critically in high-pressure situations.
6. Proficiency in customer relationship management (CRM) software and Microsoft Office suite.
7. Adaptability and flexibility to accommodate varying client needs and preferences.
8. Understanding of sales techniques and strategies is a plus.

Work hours: Monday - Friday: 08:00 - 17:00.

Please note that this is a full-time position.