Courier Operations Supervisor

Pepkor Lifestyle; Boksburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading logistics company is seeking a logistics manager in Boksburg, South Africa. The role will involve overseeing courier teams, optimizing delivery routes, and maintaining high customer satisfaction levels. The ideal candidate should have a diploma in logistics or supply chain management along with several years of supervisory experience in a logistics or courier setting.

Qualifications

• 3-5 years’ experience in a supervisory role within logistics or a courier environment.
• Effective teamwork and self-management skills.

Responsibilities

• Plan, manage and monitor courier operations.
• Ensure compliance to safety policies and procedures.
• Manage efficient delivery and handling of customer interactions.

Skills

Geographical knowledge

Logistics software

Customer service

Communication

Attention to detail

Education

Grade 12

Diploma in logistics or supply chain management

Job description

Job Purpose:

Responsible for managing courier teams, optimizing delivery routes, ensuring high levels of customer satisfaction, and maintaining operational efficiency.

Key dials:

1. Plan, manage and monitor courier operation
2. Manages the efficient delivery of goods to customers
3. Manages the execution of pick-ups, returns, re-deliveries and collections
4. Implements and maintains compliance to relevant safety policies and procedures
5. Deals with customers in a customer centric manner
6. Effective self-management and teamwork

Competencies:

• Extensive geographical knowledge
• Logistics software
• Products and service knowledge
• Transportation principles
• Fleet utilisation optimisation
• Fleet maintenance/repair management
• Fleet cost control
• Communication
• Customer service
• Judgement and decision-making
• Ability to work with little supervision
• Integrity and values
• Customer orientation
• Engaging diversity
• Emotional maturity
• Personal resilience
• Attention to detail
• Effective self-management and teamwork

Education and Experience:

Grade 12, Diploma in logistics or supply chain management with 3-5 years’ experience in a supervisory role within logistics or a courier environment.