Courier Operations Manager

takealot.com; Wes-Kaap; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Une entreprise de e-commerce recherche un Operations Manager pour superviser et optimiser les opérations de livraison. Le candidat idéal devra posséder un diplôme en gestion d'entreprise ou en logistique et avoir une solide expérience dans la gestion des opérations. Un fort sens du leadership et des compétences en gestion d'équipe sont essentiels pour ce poste clé. Si vous êtes passionné par l'e-commerce et prêt à relever de nouveaux défis, rejoignez-nous!

Qualifications

• Expérience dans la gestion des opérations de livraison.
• Compétences en leadership et gestion d'équipe.
• Capacité à utiliser les données pour prendre des décisions.

Responsibilities

• Gérer les opérations logistiques des livraisons.
• Coordonner les ressources pour optimiser la prestation de services.
• Assurer la satisfaction client par un service efficace.

Skills

Leadership

Problem-solving

Interpersonal skills

Analytical skills

Education

Bachelor's degree in Business Administration

Degree in Operations Management

Logistics or related field

Tools

ShipLogics

Microsoft Office

Google Suites

Job description

The Operations Manager at TCS (Takealot Courier Services) is responsible for managing and optimising courier operations, including inbound and outbound logistics, parcel collection, delivery operations, vehicle and MHE management, and sales and marketing of services. The incumbent will ensure operational efficiency, customer satisfaction, and continuous process improvements.

Key Responsibilities :

Operational Management

• Oversee day-to-day courier operations of inbound and outbound logistics and parcel collection.
• Ensure parcels are collected, handled, and delivered efficiently and on time.
• Coordinate resources including personnel, vehicles, and Material Handling Equipment (MHE) to optimize service delivery.

Vehicle and MHE Management

• Oversee the maintenance and efficient use of vehicles and Material Handling Equipment (MHE).
• Implement and maintain tracking systems to monitor fleet performance and MHE usage.
• Plan and coordinate vehicle use to maximize asset productivity.
• Optimize trip planning and vehicle utilization through effective route management.

Sales and Marketing

• Collaborate with sales and marketing teams to promote courier services.
• Participate in marketing initiatives and maintain strong relationships with key clients.
• Support tracking of sales performance against targets and assist in implementing measures to achieve them.

Leadership and Team Management

• Lead, mentor, and develop a team of operations staff and drivers.
• Facilitate training and ensure team alignment with company standards.

Process Improvement

• Identify operational improvement areas and implement initiatives to enhance productivity and reduce costs.
• Ensure compliance with industry regulations and safety protocols.

Customer Satisfaction

• Ensure timely onboarding of new customers.
• Address customer inquiries and resolve delivery-related issues.
• Maintain high customer satisfaction levels through effective service delivery.

Budget and Financial Management

• Prepare and manage operations budgets.
• Conduct weekly cost vs. budget reviews and implement corrective actions.

Reporting and Analysis

• Generate regular reports on operational performance and key metrics.
• Use analysis to drive continuous improvements.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field.
• Extensive experience with ShipLogics.
• Proven experience in operations management within the courier or logistics industry.
• Strong leadership and team management skills.
• Effective problem-solving and decision-making abilities.
• Proficiency in logistics software, Microsoft Office, and Google Suites.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a dynamic environment.

We seek to Employ an Extra Ordinary Mind who :

• is forthright but respectful.
• is an expert at doing, who can design and execute.
• is analytical, able to use data for decision-making.
• is competitive, self-directed, and strives to be the BEST.
• is passionate about e-commerce potential and delivering a world-class customer experience.
• is entrepreneurial, thrives under change, and constantly seeks better and faster solutions.
• is business SMART, thinking from a technical and production perspective.
• is curious and challenges the status quo.
• is innovative and enjoys iteration.
• is collaborative.
• will be at the forefront of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY, and is HARD WORKING.

If you meet the above, you are an Extraordinary Mind. Join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from previously disadvantaged groups and people with disabilities to apply.