Courier Hub Manager

Pepkor Lifestyle; Boksburg; On-site; ZAR 250,000 - 400,000; Full time

Job summary

A leading logistics provider is seeking a Courier Hub Manager to oversee daily operations and ensure efficient handling of packages. The role involves operational management, team leadership, and customer service, requiring a degree in Logistics or related field and strong management skills. Candidates with 3-5 years of experience in logistics are encouraged to apply.

Qualifications

• Minimum 3-5 years experience in logistics or warehouse management.
• Proven experience managing teams in fast-paced environments.
• Experience with route optimization and delivery management systems is advantageous.

Responsibilities

• Oversee inbound and outbound logistics activities within the hub.
• Manage a team of supervisors, couriers, and admin personnel.
• Resolve customer issues related to deliveries and complaints.

Skills

Leadership

Organizational Skills

Problem Solving

Communication

Interpersonal Skills

Logistics Management

Education

Diploma or Bachelor’s degree in Logistics, Supply Chain Management, or Business Administration

Tools

Logistics Management Software

MS Office

Job description

Job Purpose:

The Courier Hub Manager is responsible for overseeing the daily operations of the courier hub, ensuring efficient handling, sorting, and dispatching of packages. The role ensures timely delivery, adherence to quality and safety standards, cost control, and staff performance management to meet business objectives.

Key Responsibilities:

Operational Management

• Oversee all inbound and outbound logistics activities within the hub.
• Ensure the accurate sorting, scanning, and dispatching of parcels.
• Maintain real-time visibility of parcel movements through tracking systems.
• Implement and maintain operational procedures and standards.

Team Leadership & Supervision

• Manage a team of supervisors, couriers, warehouse staff, and admin personnel.
• Conduct regular staff performance reviews and provide training as required.
• Develop shift schedules to ensure coverage and workload balancing.

Customer Service

• Resolve customer issues relating to delivery delays, lost packages, or complaints.
• Ensure high service level agreements (SLAs) are consistently met.

Health & Safety Compliance

• Ensure all operations comply with health and safety legislation.
• Conduct regular audits and risk assessments.
• Enforce safe handling and storage procedures.

Cost Control & Efficiency

• Monitor and control hub operational costs.
• Identify process improvements and implement cost-saving initiatives.

Reporting & Communication

• Generate daily, weekly, and monthly operational reports.
• Communicate effectively with other hubs, central dispatch, and senior management.

Key Skills & Competencies:

• Strong leadership and people management skills
• Excellent organizational and problem-solving abilities
• Effective communication and interpersonal skills
• Proficiency in logistics management software and MS Office
• Ability to work under pressure and meet tight deadlines
• Strong understanding of courier and logistics operations

Qualifications & Experience:

• Minimum of a Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field
• 3–5 years of experience in logistics, courier, or warehouse management
• Proven experience managing teams in a fast-paced environment
• Experience with route optimization and delivery management systems is an advantage