Courier Hub Manager

Pepkor Lifestyle; Boksburg; On-site; ZAR 350,000 - 500,000; Full time

Job summary

An established logistics company is seeking a Courier Hub Manager to oversee daily operations of the courier hub in Boksburg. The role involves managing logistics processes, ensuring timely deliveries, and leading a team of supervisors and staff. A strong background in logistics management and team leadership is essential, along with a relevant degree and 3–5 years of experience in the field.

Qualifications

• Minimum of a Diploma or Bachelor’s degree in Logistics or related field.
• 3–5 years of experience in logistics or courier management.
• Proven experience in managing teams.

Responsibilities

• Oversee inbound and outbound logistics activities within the hub.
• Manage a team and conduct staff performance reviews.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Organizational skills

Problem-solving

Communication

Logistics management software proficiency

Education

Diploma or Bachelor’s degree in Logistics, Supply Chain Management, or Business Administration

Job description

Job Purpose:

The Courier Hub Manager is responsible for overseeing the daily operations of the courier hub, ensuring efficient handling, sorting, and dispatching of packages. The role ensures timely delivery, adherence to quality and safety standards, cost control, and staff performance management to meet business objectives.

Key Responsibilities:

Operational Management

• Oversee all inbound and outbound logistics activities within the hub.
• Ensure the accurate sorting, scanning, and dispatching of parcels.
• Maintain real-time visibility of parcel movements through tracking systems.
• Implement and maintain operational procedures and standards.

Team Leadership & Supervision

• Manage a team of supervisors, couriers, warehouse staff, and admin personnel.
• Conduct regular staff performance reviews and provide training as required.
• Develop shift schedules to ensure coverage and workload balancing.

Customer Service

• Resolve customer issues relating to delivery delays, lost packages, or complaints.
• Ensure high service level agreements (SLAs) are consistently met.

Health & Safety Compliance

• Ensure all operations comply with health and safety legislation.
• Conduct regular audits and risk assessments.
• Enforce safe handling and storage procedures.

Cost Control & Efficiency

• Monitor and control hub operational costs.
• Identify process improvements and implement cost-saving initiatives.

Reporting & Communication

• Generate daily, weekly, and monthly operational reports.
• Communicate effectively with other hubs, central dispatch, and senior management.

Key Skills & Competencies:

• Strong leadership and people management skills
• Excellent organizational and problem-solving abilities
• Effective communication and interpersonal skills
• Proficiency in logistics management software and MS Office
• Ability to work under pressure and meet tight deadlines
• Strong understanding of courier and logistics operations

Qualifications & Experience:

• Minimum of a Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field
• 3–5 years of experience in logistics, courier, or warehouse management
• Proven experience managing teams in a fast-paced environment
• Experience with route optimization and delivery management systems is an advantage