Courier Controller - 6 Months Contract

MBA-Exchange.com; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading logistics division is seeking a dedicated Courier Controller to manage courier services in Cape Town. The ideal candidate will possess a logistics qualification, strong Excel skills, and at least three years in a distribution environment. You will oversee service delivery, manage relationships with service providers, and enhance operational efficiency while aligning with customer expectations.

Qualifications

• Minimum of 3 years in a distribution and 3PL environment.
• Strong skills in Excel: filtering, formulas, VLOOKUP, pivot tables.

Responsibilities

• Manage services provided by courier service providers to meet service levels.
• Plan, schedule, assign, and organize distribution operations as per customer SLAs.
• Report, analyze, and record failed deliveries and problem parcels.

Skills

Order capturing

Attention to detail

Critical thinking

Excel proficiency

Communication skills

Education

Post Matric Qualification in logistics or relevant field

Job description

M24 Logistics, a division of the Takealot Group, is seeking a dedicated and customer-focused individual to join our Cape Town team as a Courier Controller. We are a renowned e-commerce logistics partner specialising in B2B and B2C warehousing and fulfilment solutions for the local and African markets.

This position will report to the Courier Service Manager: M24 Logistics.

Role overview

In this role, you will manage services and relationships with the assigned courier service providers. Adhere to SLA’s to ensure that service delivery aligns with customer expectations.

Requirements for the role:

• Post Matric Qualification in logistics or relevant field
• At least 3 years in a distribution and 3PL environment

Your responsibilities will include:

• Manage services provided by courier service providers, ensuring service levels are met.
• Plan, schedule, assign, inspect, record, and organise distribution operations as per agreed customer SLA’s.
• Maintain Standard Operating Procedures for the department, review regularly, and implement improvements.
• Manage daily deliveries, highlight issues, and follow through until resolved.
• Ensure data integrity by aligning courier and company systems.
• Report, analyse, and record failed deliveries and problem parcels to identify trends.
• Maintain good relationships with service providers and provide formal feedback.
• Examine claims for loss or damage and process with approval.
• Reconcile transport accounts with agreed rates and recommend payments.
• Seek innovative courier solutions to enhance service offerings.

Required competencies:

• Order capturing on SAP: Accurate and aligned with client expectations.
• Attention to detail: High accuracy to prevent errors and delays.
• Critical thinking: Assess situations and resolve issues efficiently.
• Excel proficiency: Strong skills in filtering, formulas, VLOOKUP, pivot tables.
• Thrives under pressure: Maintain focus in fast-paced environments.
• Communication skills: Clear and professional, written and verbal.

The environment

• Takealot.com employees are entrepreneurial, dynamic, customer-centric, and innovative.
• We promote ownership, teamwork, and openness to feedback and new ideas.
• We value humility, execution, and passion for our work.
• We seek an Extraordinary Mind who is smart, has integrity, and is hardworking.

If you meet these qualities, join us!

Takealot Group is an Equal Opportunity Employer. We encourage applicants from previously disadvantaged groups and people with disabilities to apply.