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M24 Logistics, part of the takealot.com group, is looking for a Courier Controller in Cape Town. This role focuses on managing services with courier providers, adhering to SLAs, and improving operational efficiencies. Candidates should have a logistics qualification and notable experience in distribution and 3PL environments.
M24 Logistics, a division of the Takealot Group, is seeking a dedicated andcustomer-focused individual to join our Cape Town team as a Courier Controller.We are a renowned e-commerce logistics partner specialising in B2B and B2Cwarehousing and fulfilment solutions to the local and African markets.
This position will report to the Courier Service Manager: M24 Logistics.
Role overview
In this role, you will manage services and relationships with the assigned courierservice providers. Adhere to SLA’s to ensure that service delivery is in accordancewith customer expectations.
The requirements for the role are:
● Post Matric Qualification in logistics or relevant
● At least 3 years in a distribution and 3PL environment
Your responsibilities will include:
● Manage services provided by courier service providers, ensuring servicelevels are met.
● Plan, schedule, assign, inspect, record and organise distribution operations asper agreed customer SLA’s
● Maintain Standard Operating Procedures for the department, ensuring regularreviews of SOPs, and identify areas where SOPs can be improved andimplement changes accordingly.
● Daily manage all assigned deliveries and highlight problems to clients andfollow through until resolved.
● Daily manage interfaces to ensure alignment between courier systems andcompany systems ensuring data integrity of information used.
● Report, analyze, record and measure all failed deliveries and problem parcelsto identify trends and root causes.
● Maintaining good relationships and managing services of service providersand giving formally measured feedback
● Examine claims for loss or damage and send them to the manager forapproval of processing.
● Reconciling of transport account to the agreed monthly rates and ensure thatrequirements have been met, and recommend payment amount to CourierManager.
● Continuously seeking innovative courier solutions for our clients to provide a
more encompassed service to our clients.
The required competencies are:
● Order Capturing on SAP: Accurately capture and process orders on SAP,ensuring all details are correct and aligned with client expectations.
● Attention to Detail: High level of accuracy is essential to avoid processingerrors and delays.
● Critical Thinking: Ability to assess situations, identify discrepancies, andapply sound judgment to resolve issues efficiently.
● Excel Proficiency: Must be confident working with multiple spreadsheets andhave strong Excel skills (e.g., filtering, formulas, VLOOKUP, pivot tables).
● Thrives Under Pressure: Able to remain focused, organised, and efficientwhen working in high-pressure or fast-paced environments.
● Communication Skills: Clear and professional communication, both writtenand verbal, is essential when dealing with internal teams and clients.
The Environment :
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply .
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How many years of experience do you have in a logistics/supply chain/warehouse/financial institution working environment * Select...
Within which of the following do you have proven working experience? *
Manage services provided by courier service providers, ensuring service
levels are met.
Plan, schedule, assign, inspect, record and organise distribution operations as
per agreed customer SLA’s
Maintain Standard Operating Procedures for the department, ensuring regular
reviews of SOPs, and identify areas where SOPs can be improved and
implement changes accordingly.
Daily manage all assigned deliveries and highlight problems to clients and
follow through until resolved.
Daily manage interfaces to ensure alignment between courier systems and
company systems ensuring data integrity of information used.
Report, analyze, record and measure all failed deliveries and problem parcels
to identify trends and root causes.
Maintaining good relationships and managing services of service providers
and giving formally measured feedback
Examine claims for loss or damage and send them to the manager for
approval of processing.
Reconciling of transport account to the agreed monthly rates and ensure that
requirements have been met, and recommend payment amount to Courier
Manager.
Continuously seeking innovative courier solutions for our clients to provide a
more encompassed service to our clients.
None of the Above
I consent to Takealot receiving my personal information for recruitment purposes and processing my personal information specifically for those purposes, in accordance with its internal privacy and retention policies. For more information, please refer to the Takealot Privacy Policy on the website. * Select...