Courier Area Manager - Eastern Cape

JD Group; Gqeberha; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee multiple courier hubs in a designated region. This role is pivotal in ensuring operational efficiency and service quality while managing relationships with stakeholders. The ideal candidate will possess a strong background in logistics and courier operations, along with excellent analytical and communication skills. With a focus on customer centricity and effective teamwork, this position offers an exciting opportunity to drive operational excellence and lead change within the organization. If you are passionate about logistics and ready to make an impact, this role is for you.

Qualifications

• 5+ years of experience in logistics or courier services with regional management experience.
• Strong understanding of business operating models and applicable legislation.

Responsibilities

• Oversee courier operations performance and ensure compliance with company standards.
• Manage relationships with internal and external stakeholders.

Skills

Logistics Management

Courier Operations

Analytical Skills

Communication Skills

Project Management

Business Acumen

Problem-Solving Skills

Customer Orientation

Education

Bachelor's Degree in Logistics

Bachelor's Degree in Supply Chain Management

Bachelor's Degree in Business Administration

Tools

MS Office

Job description

Responsible for overseeing multiple courier hubs within a designated region, ensuring operational efficiency, service quality, and compliance with company standards.

Key Responsibilities:

1. Management of internal and external courier operations performance within the division
2. Assist in establishing courier processes and managing contract terms within the division
3. Manage and maintain relationships with relevant internal and external stakeholders
4. Manage customer centricity
5. Effective self-management and teamwork

Requirements for the Position:

• Understanding of the business operating model
• Knowledge of applicable business policies and procedures
• Knowledge of applicable legislation (e.g., CPA, POPI, etc.)
• Good geographical knowledge
• Knowledge of courier operations processes
• Industry knowledge
• Proficiency in MS Office
• Knowledge of company policies, practices, processes, and systems
• Strong ethical responsibilities (expressed and implied)
• Good communication, presentation, and negotiating skills
• Analytical skills
• Business acumen
• Driving execution
• Judgment and decision-making
• Risk management
• Programme and project management
• Engaging people and internal networking
• Engaging diversity and leading change
• Personal resilience, energy, and drive
• Customer and excellence orientation
• Deadline-driven, problem-solving skills
• Adapting and responding to change
• Coping with pressures and setbacks

Minimum Qualifications:

Bachelor's degree in logistics, supply chain management, business administration, or a related field, with 5+ years of extensive experience in logistics, courier services, or related roles, including prior regional management experience.