Courier Area Manager

Pepkor Lifestyle; Cape Town; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee multiple courier hubs in a designated area. This role involves ensuring operational efficiency and service quality while maintaining compliance with company standards. The ideal candidate will have a strong background in logistics and courier services, with proven experience in regional management. If you are passionate about driving execution and fostering customer-centric operations, this is the perfect opportunity for you to make a significant impact in a thriving environment.

Qualifications

• 5+ years of experience in logistics or courier services.
• Bachelor's degree in logistics, supply chain management, or related field.

Responsibilities

• Manage courier operations performance within the division.
• Establish courier processes and manage contract terms.
• Maintain relationships with internal and external stakeholders.

Skills

Analytical skills

Communication skills

Problem-solving skills

Project management

Business acumen

Customer orientation

Negotiation skills

Risk management

Ability to engage with diversity

Deadline-driven mindset

Education

Bachelor's degree in logistics

Bachelor's degree in supply chain management

Bachelor's degree in business administration

Tools

MS Office

Job description

Responsible for overseeing multiple courier hubs within a designated area, ensuring operational efficiency, service quality, and compliance with company standards.

Responsibilities:

1. Manage internal and external courier operations performance within the division.
2. Assist in establishing courier processes and managing contract terms within the division.
3. Manage and maintain relationships with relevant internal and external stakeholders.
4. Ensure customer centricity.
5. Promote effective self-management and teamwork.

Requirements for the Position:

• Understanding of the business operating model.
• Knowledge of applicable business policies and procedures.
• Knowledge of applicable legislation (e.g., CPA, POPI, etc.).
• Good geographical knowledge.
• Knowledge of courier operations processes.
• Industry knowledge.
• Proficiency in MS Office.
• Familiarity with company policies, practices, processes, and systems.
• Strong ethical responsibilities.
• Good communication, presentation, and negotiation skills.
• Analytical skills.
• Business acumen.
• Ability to drive execution.
• Judgment and decision-making skills.
• Risk management.
• Programme and project management skills.
• Engaging people and internal networking skills.
• Ability to engage with diversity and lead change.
• Personal resilience, energy, and drive.
• Customer orientation and excellence orientation.
• Deadline-driven mindset.
• Problem-solving skills.
• Ability to adapt and respond to change.
• Capability to cope with pressures and setbacks.

Minimum Qualifications:

Bachelor's degree in logistics, supply chain management, business administration, or a related field, along with 5+ years of extensive experience in logistics, courier services, or a related role, including prior regional management experience.