Counter Sales Rep ( x 2 )

Bilnor Labour; Middelburg; On-site; ZAR 30 000 - 50 000; Full time

Job summary

An established industry player is seeking a dedicated sales professional to enhance customer satisfaction and drive sales. In this role, you'll be responsible for selling parts, resolving customer queries, and ensuring quality standards are maintained. Your strong organizational skills and ability to multitask will be key in meeting sales targets and providing efficient service. This position offers an opportunity to thrive in a dynamic environment, where your contributions will directly impact customer experiences and business success. If you're proactive and possess excellent communication skills, this role is perfect for you.

Qualifications

• Minimum 3 years’ experience in a similar role.
• Grade 12 and a diploma in Business Administration is advantageous.

Responsibilities

• Ensure maximum customer satisfaction by resolving queries effectively.
• Capture customer orders and assist warehouse team in picking parts.

Skills

Time management

Verbal communication

Written communication

Organizational skills

Problem-solving

Interpersonal skills

Proactivity

Self-direction

Education

Grade 12

Certificate / Diploma in Business Administration / Logistics

Tools

MS Office

Job description

Selling our client's parts and meeting customer needs while obtaining orders from existing or potential customers. Resolve all customer queries to ensure maximum customer satisfaction.

• South Africans and those living in the area will be preferred

Position Info:

Successful candidates will have the following:

Minimum Requirements

Qualifications:

• Grade 12.
• Certificate / Diploma in Business Administration / Logistics or related (Advantageous).

Experience:

• At least 3 years’ experience in a similar role.
• Time management and ability to meet deadlines.
• Verbal and written communication skills.
• Strong organizational skills and ability to multitask.
• Problem-solving and decision-making skills.
• Proactivity and self-direction.
• Interpersonal skills.
• MS Office (Intermediate level).

Legal:

• Medically fit to work in the specific business area.
• Clear security screening record.
• Valid driver’s license.

Excellence / Service Delivery:

• Ensure the company's Safe Work and ISO related procedures are maintained.
• Maintain quality standards at your area of responsibility. Check quality of product received from the warehouse prior to handing over to customers.
• Identify correct customer accounts and provide accurate invoices.
• Capture customer orders immediately once received and advise on availability and collection time.
• Assist warehouse team in picking parts to support customer demand.
• Provide quick and efficient service to maximize sales and customer satisfaction.
• Respond to customer queries and provide parts-related information effectively.
• Ensure responses to new and cash sale customers include RFI check sheet completion (Serial number, location of the product).
• Communicate effectively with customers regarding relevant policies and procedures.
• Follow up on all quotes not converted to sales to understand reasons.
• Follow up on backorders with relevant team members to ensure firm ETA dates for customers.
• Ensure monthly sales targets are met to achieve commission as per Group policy.
• Work standby and overtime as requested.

Note: Duties, responsibilities, and reasons for leaving at each company MUST be listed on CV.

No criminal record.

Medically fit.

Thank you!