Counter Manager Counter Manager

ESTÉE LAUDER Companies; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in prestige beauty seeks a dynamic Counter Manager in Pretoria to lead and coach Sales Associates to reach sales and customer service targets. The ideal candidate should have leadership skills, retail experience, and a proactive approach to business planning and development. This role offers an exceptional career opportunity with training, development, and a competitive remuneration package.

Benefits

Progressive career opportunities

Outstanding training and development

Competitive remuneration and benefits package

Qualifications

• Effective verbal and written communication skills.
• Results oriented, with high drive to meet objectives and standards.
• High attention to detail and organizational skills.

Responsibilities

• Lead, coach and develop a team of Sales Associates.
• Create and execute a business plan to recruit and retain customers.
• Manage customer relationships and performance of the team.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Organizational skills

Tools

Microsoft Excel

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

Effective verbal and written communication skills. Excellent interpersonal skills

Quality customer service skills. Skilled at winning people over

Results oriented, with high drive to meet objectives and standards

Pursue goals beyond what is required or expected of them

Senses others' development needs and bolsters their abilities

Anticipates, recognizes, and meets customers' needs

Handles difficult and tense customer service situations with diplomacy and tact

Guides the performance of others while holding them accountable

Cultivate and maintain extensive informal networks

Models team qualities like respect, helpfulness, and cooperation

High attention to detail and organisational skills

The ability to work autonomously and contribute to the team

Proactive and positive approach to work and tasks

Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge

Retail sales experience.

Teamleadership

degree of experience dependent on business / Store size.

Experience in strategic planning and execution

Ability to develop financial plans and manage resources

Working knowledge of a computerised system including email, Microsoft Excel