Counter Manager Counter Manager

The Estée Lauder Companies Inc.; Durban; On-site; ZAR 200 000 - 400 000; Full time

Job summary

An established industry player is seeking a dynamic Counter Manager to inspire and lead a team of Sales Associates. This role offers the chance to take ownership of your own store, driving sales and customer service excellence while fostering a high-performing team. As a leader, you will develop strategic business plans, manage customer relationships, and create impactful in-store events. If you are an ambitious self-starter with a passion for coaching and business planning, this opportunity could be the first step toward a fulfilling career in the beauty industry. Join a company that values diversity and offers outstanding training and career progression.

Benefits

Training and development opportunities

Competitive remuneration

Benefits package

Progressive career opportunities

Qualifications

• Proven leadership and coaching skills in a retail environment.
• Strong customer service and communication abilities.

Responsibilities

• Lead and develop a team of Sales Associates to meet sales targets.
• Create and execute business plans to recruit and retain customers.

Skills

Effective verbal and written communication skills

Customer service skills

Leadership

Results-oriented

Organizational skills

Retail sales experience

Team leadership

Strategic planning

Education

Degree of experience dependent on business/store size

Tools

Microsoft Excel

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets.

Candidates should have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale, and this first-level management role with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Qualifications

1. Effective verbal and written communication skills. Excellent interpersonal skills.
2. Quality customer service skills. Skilled at winning people over.
3. Results-oriented, with a high drive to meet objectives and standards.
4. Pursue goals beyond what is required or expected of them.
5. Senses others' development needs and bolsters their abilities.
6. Anticipates, recognizes, and meets customers' needs.
7. Handles difficult and tense customer service situations with diplomacy and tact.
8. Guides the performance of others while holding them accountable.
9. Cultivate and maintain extensive informal networks.
10. Models team qualities like respect, helpfulness, and cooperation.
11. High attention to detail and organizational skills.
12. The ability to work autonomously and contribute to the team.
13. Proactive and positive approach to work and tasks.
14. Confidentiality, tact, and discretion when dealing with people.
15. Retail sales experience.
16. Team leadership.
17. Degree of experience dependent on business/store size.
18. Experience in strategic planning and execution.
19. Ability to develop financial plans and manage resources.
20. Working knowledge of a computerized system including email, Microsoft Excel.