Council Liaison Officer

The purpose of the role is the effective management of Stakeholder (i.e. Council) issue processes and administrative function.

Job Description

The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and/or responsibilities that could be reasonably expected for the position may be required.

Provide an effective management of Stakeholders.

1. Provide feedback to the Utilities Specialists at least once per month via CRM regarding Council Related queries.
2. Respond to follow ups from the Utilities Specialists within 24 hours once logged on CRM.
3. Initiate monthly meetings with Utilities Specialists to discuss queries and provide additional feedback.
4. Log feedback on queries accurately and record follow ups accurately on CRM.
5. Ensure that the required set target of queries logged are resolved by the set due date.

Perform administrative functions as required.

• Keep filing up to date.
• Attend and prepare for all meetings with Stakeholders (internal and external).

Job Requirements

Qualifications & Experience:

• 3 - 5 years’ relevant experience in utilities and basic bookkeeping/accounting preferred.
• Code 08 Driver’s license required.

Skills & Knowledge Required:

1. Basic knowledge of utilities and basic bookkeeping/accounting.
2. MS Office:
   a. MS Word – Basic
   b. MS Excel – Basic
   c. MS Outlook - Basic
3. Basic knowledge of MDA preferred.

Personal Attributes:

• Problem solving – find solutions when emotions are involved.
• Reality testing – be objective; see things as they really are.
• Stress tolerance – coping with stressful situations.
• Interpersonal relationships – building mutually satisfying relationships.
• Empathy – understanding & appreciating how others feel.
• Independence – be self-directed and free from emotional dependency.
• Assertiveness – communicating feelings and beliefs; being non-offensive.
• Social confidence – be self-assured and at ease with people in all types of social situations.
• Persuasion – negotiating, selling, influencing and attempting to persuade people or trying to change the point of view of others.
• Multitasking – dealing with several activities at a time, enjoy being given new tasks before they have finished another.
• Persistence – sticking with tasks, not giving up, dislike leaving things unfinished.
• Rule following – adhere to rules and strictly follow work regulations.
• Attention to detail – focus on details, strive for perfection and be well organized.
• Planning – enjoy making detailed plans and long-terms plans.