Coordinator: Student Support- Future Innovation Lab (3 Year Contract position)

UWC Online - University of the Western Cape; Bellville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An educational institution in South Africa seeks a Student Support Coordinator to guide students in a software development program. The role involves coordinating recruitment, delivering academic support, and addressing student needs. Ideal candidates should have a relevant degree and at least 5 years of experience supporting disadvantaged youth. Strong interpersonal and communication skills are essential. This position is integral to fostering a supportive learning environment.

Qualifications

• Minimum of 5 years' experience in a learning and development or student support role in a Higher Education environment.
• Experience working with disadvantaged youth or marginalized communities in an educational capacity.

Responsibilities

• Serve as the primary point of contact for students, offering guidance throughout the program.
• Coordinate the student recruitment and registration process.
• Develop and deliver academic support services including tutoring and workshops.
• Maintain accurate records of student interactions and progress.

Skills

Interpersonal skills

Communication skills

Organisational skills

Empathy

Proficiency in computer applications

Education

Relevant Bachelor’s degree or equivalent

Job description

The University of the Western Cape (UWC) is a vibrant, diverse and dynamic University rooted in the African continent with an increasing global reach. UWC actively responds in critical and creative ways to the development needs of the country within an ever-changing and challenging global context. The UWC CoLab for e-Inclusion and Social Innovation, located in the Institutional Planning unit, plays a thought leadership role in terms of an increasingly digitized society. The CoLab forms part of national network of 8 universities in collaboration with national government and industry partners to contribute towards the national digital skills agenda, focusing on practical interventions, research and advocacy.

The CoLab is responsible for the Future Innovation Lab (FIL), a multi-year Employment Equity Investment collaborative program between the University of the Western Cape and Samsung, aimed at providing disadvantages youth to develop in-demand software development skills in view of creating opportunities for them in the market. The activities and deliverable of the FIL programme is performed by the CoLab staff members and has a dedicated programme manager. As a social innovation initiative, it reports into the DVC: Research and Innovation.

The CoLab seeks to appoint a highly motivated and compassionate Student Support Coordinator to join the core team. Coordinator: Student Support will be responsible for coordinating an integrated approach towards student support throughout the 10-month period of the FIL-program for 70% of his/her time while 30% will be allocated to other CoLab initiatives. All the work needs to be done in close collaboration with CoLab stakeholders including industry and government partners, community-based organisations and relevant internal UWC role-players. This role requires learning and development expertise, excellent interpersonal skills, a good understanding of the requirements of the business environment, the challenges faced by previously disadvantaged students as well as the UWC financial and administrative policies and procedures. The coordinator will be responsible for the fostering of a supportive and inclusive but efficient learning environment.

The successful applicant will be responsible for:

• Serve as the primary point of contact for students, offering guidance and support throughout their participation in the software development programme.
• Coordinate the student recruitment and registration process, including disbursements of stipends.
• Coordinate an integrated student support program for students for the 10-month period of the FIL program, in collaboration with team members, industry providers and UWC and other service providers.
• Collaborate with the program team to identify and address individual student needs and develop appropriate strategies for academic success.
• Co-design, coordinate and deliver academic support services, including tutoring, study groups, and workshops, to enhance students' non-technical and work readiness skills.
• Collaborate with the software development instructors and programme manager to ensure alignment between the support provided and the curriculum, promoting a cohesive learning experience.
• Coordinate personal development workshops, focusing on communication skills, teamwork, problem-solving, and career development.
• Coordinate initiatives to assists students in navigating challenges outside the classroom, such as financial constraints, housing, transportation, and personal obligations.
• Maintain accurate records of student interactions, progress, and support services provided.
• Administer the financial reporting of the Future Innovation Lab and the national program and projects within the unit (CoLab for eInclusion and Social Innovation).

Minimum Requirements:(Qualification & Experience)

• A relevant Bachelor’s degree or a relevant equivalent qualification at NQF 7.
• Minimum of 5 years' relevant experience in a learning and development or student support role preferably in a Higher Education environment.
• Experience working with disadvantaged youth or marginalized communities, preferably in an educational or social support capacity.

Required competencies: (skills, knowledge, and behavioural attributes)

• Good understanding of the digital inclusion challenges faced by previously disadvantaged youth in South Africa, particularly related to education and employment opportunities.
• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with students.
• Familiarity with mentorship programs and experience in coordinating and managing mentorship relationships.
• Empathy, patience, and the ability to provide non-judgmental support to students from diverse backgrounds.
• Organisational skills and the ability to manage multiple tasks and priorities effectively.
• Proficiency in computer applications, university administrative and learning management systems.
• Knowledge of the UWC systems, processes and policies