Coordinator Marketing & PR

One&Only Resorts; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A luxury hospitality company in Cape Town is seeking a Marketing Assistant to support the Marketing and Communications team. Responsibilities include managing databases, responding to customer feedback, and assisting with content updates for various platforms. The ideal candidate will have excellent communication skills, a tertiary qualification, and at least one year of experience in marketing. This role promises a dynamic environment committed to guest satisfaction and innovation.

Qualifications

• At least 1 year experience in marketing or a related field.
• Ability to manage multiple projects in a fast-paced environment.
• Must demonstrate creativity and proactive contribution.

Responsibilities

• Assist the marketing team with general marketing and administrative functions.
• Maintain and compile outlet databases.
• Respond to online reviews and queries.

Skills

Excellent English communication skills

Project management

Organizational skills

Creative thinking

Knowledge of Adobe Acrobat

Knowledge of Salesforce

Attention to detail

Education

Tertiary Qualification

Tools

Salesforce

Adobe Acrobat

PowerPoint

Excel

Job description

( 16811 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Job Summary

To assist the Marketing and Communications team with general marketing and administrative functions, reporting to the Marketing & Communications Manager. This is a technical and administrative role, which requires strong organizational skills as well as an understanding of branding and marketing

KEY ROLE RESPONSIBILITIES (this List Is Not Exhaustive)

• Databases:
  
  

Maintain and compile all outlet databases and securely share for upload to Global CRM team.

• Reviews & Feedback:
  
  

Respond to all online reviews, queries and comments for all outlets, maintaining a 100% response rate.

Field general marketing and CSR enquiries.

• Press:
  
  

Track, file and save all coverage for the Resort and all outlets.

Compile all press clippings and submit on Smartsheet monthly.

Assistance with profiling, uploading and input to Sales Force for all hosted media

Assistance with booking itineraries and coordinating stays for media guests

Assistance with monthly reporting for the Resort and as required by Global Office.

Share marketing highlights deck on monthly basis to the Resort including all marketing and comms activity including events, advertising, clippings, media hosting, etc.

• Content:
  
  

Update and maintain third party website content and news (Virtuoso, Signature, Traveller made, Leonardo, Wetu, FHR, Amex, Skylark, Atta etc)

Assist with content uploading for Box and Bams

Updating of all price lists and menus across all platforms e.g. Dine plan etc.

Update all content on all external websites on which we appear - listings or other.

Update all online channels and listings, with the assistance of the team.

Assist with images and copy for 3rd party websites, including Dine plan.

Assist with image and copy checking.

Update Google Content, with assistance from team

Assist with all RFPs.

Quotes, vendor apps, invoicing, POs, payments, and other procurement/accounts functions

Load offer sheets and other forms for global office

Complete comp requests, and other forms/documents for internal processes

Ensure all media accommodation bookings are correctly processed.

Assist in itinerary creation, coordination and sharing for press trips.

Ensure all marketing initiatives and collateral are distributed to all relevant colleagues timeously.

Sourcing of various gifting and décor options

Maintain stock levels of all collateral and gifting - within marketings control.

Coordination of all Festive Décor - Xmas and NY

Assist with the organising of events and hosting as required.

• Admin:
  
  

Load offer sheets and other forms for global office

Complete comp requests, and other forms/documents for internal processes

Assist in the scheduling of all marketing calendars: advertising, listings, editorial etc.

Assist in budget management.

Assist with procurement and Iscala

Assist with all quotes, vendor apps, invoicing, POs, payments, and other procurement/accounts functions.

Keep track of all listings and memberships and manage these.

Assistance in the maintenance of all online channels and listings

Update all content on all external websites on which we appear - listings or other.

Update all online channels and listings, with the assistance of the team.

Acquire databases from each outlet, clean, update, save and send to global - monthly.

Marketing and Market research

Assist in the sourcing of gifting and décor and samples.

Assist in prepping gifts and media packs.

Assist with the organising of all events and hosting.

Manage and track all contracts.

Ensure all media accommodation bookings are correctly processed.

Attend operational and other resort meetings on behalf of marketing and report back.

Monthly: Report on all marketing measurables: google analytics, social, digital campaigns etc

• General:
  
  

Act as Brand Custodian for One&Only Cape Town

Perform other duties as assigned by Director S&M or Manager Marketing & PR

Ensure global office, PR agencies and RSO are always in the loops of your projects, work, and initiatives - when relevant

Assist with the delivery and implementation of marketing/communication plan to deliver resort objectives.

Assist in the conceptualisation and implementation of all marketing and PR initiatives for the departmental goal of generating and retaining

business and revenue.

Ensure the measurement of performance/success of marketing activity against clear objectives/goals/targets.

Identify opportunities for engagement and improvement.

Creative thinking and idea generation

Ensure revenue generation activities are always prioritised.

Ensure all OOCT communications and collateral matches brand positioning, is strategically correct, and is brand compliant.

Act with a degree of independence as liaison with both internal and external clients. Handle clients’ requests and complaints as appropriate.

Support sales source market development with marketing and pr activities

Skills

• Tertiary Qualification
• At least 1 year experience
• Excellent English communication skills - verbal and written
• Must have their "finger on the pulse" of what is trending - both worldwide and locally
• Ability to manage multiple projects in a fast-paced environment, and comfortable, confident and enthusiastic when working with tight deadlines
• High-level understanding of Adobe Acrobat, Salesforce, PowerPoint and Excel.
• Excellent attention to detail and accuracy
• Must have own transport
• Organised, responsible and solutions orientated
• Proven communication, project management, and organisational skills.
• Proven ability to work effectively within a cross-departmental team
• Must be a strong self-starter as well as an effective team player
• Passion, Integrity, Energy and idea generating initiatives.
• Hospitality and luxury experience is a bonus.
• Attention to detail
  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.