Coordinator: Integrated Technology Services

UWC Online - University of the Western Cape; Bellville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading university is seeking a Coordinator for Integrated Technology Services to manage the efficient operation of PC environments. This role involves coordinating with lab staff, addressing PC issues, and overseeing staff training and development. Candidates must hold a senior certificate and relevant IT qualifications, with 5 years of experience in an academic environment preferred.

Qualifications

• 5 years experience working in an academic environment or similar required.
• ITIL Certification advantageous.

Responsibilities

• Coordinating meetings with lab staff and addressing PC lab issues.
• Conducting training for new and existing staff.
• Managing stock inventories and other HR functions.

Skills

Organisational skills

Oral communication

Written communication

Interpersonal abilities

Analytical reasoning

Problem-solving

MS Office proficiency

Server administration

Cloud administration

Education

Senior Certificate with bachelor's pass

Relevant certified IT qualification

Job description

UWC's Information and Communication Services (ICS) Department is currently embarking on an exciting journey of transformation, playing a pivotal role in providing ICT services that enable and support the University's strategic goals and objectives. In alignment with our strategic objective of positioning UWC favourably in the digital era with flexible, seamless, and integrated systems, the ICS department at the University supports the goal of blended learning by providing numerous PC labs for student access.

The Coordinator: Integrated Technology Services will assume a crucial support role, ensuring the continuous and efficient operation of all PC environments throughout the University. This role demands an in-depth understanding of the diverse PC requirements and software applications essential for the academic program. The individual in this role will bear significant responsibility for the administration, design, testing, deployment, maintenance, and support of various PC environments.

Role and Responsibilities:

• Coordinating and presiding over meetings with lab staff,
• Collaborating with department heads to address and resolve PC lab issues (when required),
• Compilation of reports,
• Mitigation of PC risk assessment,
• Addressing concerns and resolving problems,
• Liaising with ICS management to address lab requirements,
• Virtual Services Implementation and Administration,
• Procuring quotations,
• Allocating Service Desk tasks to lab staff,
• Assisting with certain HR functions, such as leave approval and staff development,
• Managing stock inventories

Additional Responsibilities:

• Screening job applications and verifying references,
• Assisting in the formulation of interview questions related to the field of expertise,
• Providing orientation to new staff,
• Equipping staff with necessary information, technology, equipment, and reference materials for their roles,
• Conducting training for new and existing staff adapting to new responsibilities or changes in existing duties,
• Offering ongoing guidance and direction until tasks become more familiar,
• Assigning duties to staff, clarifying how these duties should be performed, specifying performance, expectations, and outlining how successful performance will be assessed and when tasks are due,
• Ensuring staff are well-versed in the staff performance approach and understand the evaluation process.
  

• Senior Certificate (with bachelor's pass)with NQF Level 6 or equivalent
• Relevant certified IT qualification
• 5-year experience working in an academic environment or similar.

Advantageous

• ITIL Certification

Required competencies:

• Effective organisational skills
• Proficient oral and written communication
• Robust interpersonal abilities
• Analytical reasoning
• Adept problem-solving
• Mastery of MS Office productivity tools (including MS Word, Excel, and PowerPoint)
• Server or Cloud based administration