Coordinator

Computacenter AG & Co. oHG; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading independent provider of IT infrastructure services is establishing a new team in South Africa. The role involves coordinating resources for clients, ensuring excellent customer service, and managing workloads effectively. Ideal candidates are fluent in English and German, possess strong organizational skills, and have experience in customer service.

Qualifications

• Experience in delivering high standards of customer service.
• Attention to data accuracy and ability to generate reports.

Responsibilities

• Gathering information through relevant business systems and tools.
• Providing support and advice to customers to resolve queries satisfactorily.
• Scheduling services and organizing resources to meet SLAs.

Skills

Fluent in English

Fluent in German

Planning and organizational skills

Interpersonal skills

Tools

Microsoft Applications

Ticketing tools

Job description

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Location: [[Cape Town]] | Job-ID: [[213495]] | Contract type: [[Permanent]] | Business Unit: [[Partner & Resources Operations]]

About the role:

We are establishing a new team within the Group Delivery Back Office in South Africa to coordinate scheduling of resources such as IT Consultants, Project Managers, and Engineers for our clients.

Your responsibilities will include:

• Gathering information through relevant business systems and tools.
• Providing support and advice to customers to resolve queries satisfactorily.
• Understanding the nature and urgency of resource requirements to meet customer needs effectively.
• Ensuring excellent customer service to prevent escalations.
• Scheduling services and organizing resources to meet SLAs.
• Managing your workload to meet deadlines and customer expectations.

Ideal candidate profile:

• Fluent in English and German.
• Proficient in Microsoft Applications; experience with ticketing tools is a plus.
• Strong planning and organizational skills for managing your own and others’ workloads.
• Experience in delivering high standards of customer service.
• Attention to data accuracy and ability to generate reports.
• Excellent interpersonal skills, adaptability, and relationship-building abilities at all levels.

Current information for applicants:

Despite challenges posed by the pandemic, we remain committed to long-term growth and digitization. Our application process is fully virtual, and our recruiters are available for any questions. We look forward to getting to know you!

About us:

Computacenter is a leading independent provider of IT infrastructure services, focusing on digitization, IT strategy, and infrastructure management. We foster a friendly, open work environment that values diversity, teamwork, and performance.

We are growing and hiring. Join us to be part of a community that encourages, empowers, and supports its members.