COO / CCO

titc.io; Cape Town; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

A fintech company in Cape Town is seeking a COO/CCO to drive their growth strategy. You will lead go-to-market initiatives across funding and banking products, ensuring excellent customer experience and revenue growth. Ideal candidates have 5–7+ years in commercial leadership, particularly in fintech or B2B. This role includes mentoring a talented team and refining acquisition strategies.

Qualifications

• 5–7+ years of commercial or growth leadership experience, ideally in fintech or B2B environments.
• Proven success in scaling marketing, sales, and customer success teams.
• Solid understanding of business banking and revenue growth strategies.

Responsibilities

• Lead development and execution of go-to-market strategies across funding and banking products.
• Drive full-funnel performance across marketing, sales, and customer experience.
• Build and mentor a high-performing commercial team.

Skills

Commercial leadership

Marketing strategy

Sales growth

Customer experience improvement

Data-driven decision making

Job description

This is more than just a leadership role — it’s a chance to shape the commercial direction and influence the growth of a high-impact fintech.

We’re looking for a strategic and commercially astute leader who thrives on building go-to-market engines, driving growth across multiple channels, and ensuring every customer interaction fuels long-term success.

The successful candidate will oversee the commercial function, bringing together marketing, sales, customer experience, and banking operations to deliver measurable growth. You’ll be the senior point of accountability for commercial performance, ensuring brand presence, acquisition strategies, and customer monetisation are executed with excellence.

This ambitious and highly credible fintech platform is redefining financial services for SMEs. By combining innovative product design with deep customer understanding, we help businesses access funding, manage banking solutions, and unlock new opportunities for scale.

With a growing presence across South Africa and a mission to deliver market-leading solutions, we’re building a commercial team that goes beyond transactions — one that drives acquisition, retention, and long-term impact.

Job Description

As COO / CCO, you’ll be at the heart of our growth strategy, ensuring seamless execution across the commercial funnel. You’ll take full ownership of brand positioning, customer acquisition, retention, and revenue growth, collaborating closely with product, risk, and technology teams to align market strategies with business objectives.

Your daily adventures include

• Leading the development and execution of integrated go-to-market strategies across funding and banking products.
• Driving full-funnel performance across marketing, sales, and customer experience.
• Defining and implementing monetisation strategies, including pricing, bundling, and revenue-generating initiatives.
• Partnering with product and risk teams to align capabilities with commercial objectives.
• Building a data-driven, test-and-learn culture to refine acquisition and retention efforts.
• Growing and mentoring a high-performing commercial team, fostering accountability and delivery against business goals.

What it takes to succeed

• 5–7+ years of commercial or growth leadership experience, ideally in fintech, SME financial services, or B2B environments.
• Proven success in scaling marketing, sales, and customer success teams.
• Strong background in brand positioning, B2B campaigns, and funnel optimisation.
• Solid understanding of business banking and revenue growth strategies.
• Experience working in regulated environments or with SME customer segments.
• Excellent cross-functional leadership, communication, and execution skills.