Control Room Operators

Quest Staffing Solutions; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A logistics and transportation company is seeking dedicated Control Room Operators in Pretoria. Responsibilities include monitoring the WIM system, identifying anomalies, and ensuring effective communication with field teams. Candidates should have a Grade 12 certificate and previous experience in control room operations. This position requires shift work, including nights, weekends, and public holidays. The rate is R52.87 per hour with rotational shifts.

Qualifications

• 1-2 years’ experience in a contact centre.
• Previous control room, dispatch, or operations monitoring experience is advantageous.
• Reliable transportation must be ensured for shift work.

Responsibilities

• Monitor live data feeds from the WIM system.
• Identify and escalate anomalies or exceptions.
• Log incidents, observations, and actions clearly.
• Maintain ongoing communication with field teams.
• Follow established standard operating procedures.

Skills

Attention to detail

Good communication skills

Customer service orientation

Ability to work under pressure

Basic computer skills

Education

Matric / Grade 12

Tools

Microsoft Office

Job description

We are seeking dedicated and alert Control Room Operators to monitor our Weigh-In-Motion (WIM) system and truck fleet operations in real time. This role is critical to ensuring the accuracy, efficiency, and safety of our logistics and transportation processes. The position requires shift work, including nights, weekends, and public holidays, on a rotating schedule.

Key Responsibilities:

Monitor live data feeds from the WIM system to ensure compliance with transport and loading regulations.

Identify and escalate any anomalies or exceptions (e.g., overloaded trucks, route deviations, equipment faults).

Log incidents, observations, and actions taken clearly and accurately.

Maintain ongoing communication with field teams, drivers, and site supervisors when required.

Follow established standard operating procedures (SOPs) and escalate deviations to supervisors.

Ensure accurate shift handovers and maintain continuity of information between teams.

Perform basic data checks and reports for internal use and audits.

Requirements:

Work Schedule: Must be willing and able to work night shifts, weekends, and public holidays on a rotating roster.

Experience: Previous control room, dispatch, security surveillance, or operations monitoring experience is advantageous.

Qualifications & Experience

Matric / Grade 12

1-2 years’ experience in a contact centre

Reliable transportation and ability to work shifts with minimal personal problems

Basic computer skills, including Microsoft packages

Experience weighbridge and logistics operations will be an added advantage

Clearance of Criminal Record

Skills:

Strong attention to detail and alertness

Good communication skills (written and verbal)

Comfortable working with computers, dashboards, and basic reporting tools

Ability to work under pressure and remain calm during incident handling

Strong customer service orientation

High level of integrity and confidentiality

Language: English proficiency required; other South African languages are an advantage.

Other Attributes:

Reliable, punctual, and responsible

Safety-conscious and process-oriented

• Must be able to work shifts from Monday to Sunday
• Morning shift - 6am 2pm
• Afternoon Shift 2pm to 10pm
• Night shift 10pm to 6am
• Preferably from transport industry
• Rate R52.87 per hour
• Will rotate shifts
• Sunday = time and a half

Location: Lynwood (Pretoria)

Contract : 12 Months

f interested, please apply directly through email us directly at [e-mail]

N.B If emailing us directly, remember to insert "Transport Control Room Operators " in the email subject line, for consideration, and state which area you are applying for.