Control Room Operator | Shift Work | Durban

Interwaste (Pty) Ltd; Germiston; On-site; ZAR 124,000 - 179,000; Full time

Job summary

Interwaste (Pty) Ltd is seeking a seasoned Fleet & Control Room Operator for the Durban branch to support the operations team. The role focuses on CCTV monitoring, incident management, and fleet tracking to ensure safe and efficient 12-hour shift operations.

The successful candidate will coordinate with dispatch, maintenance and branch managers, maintain accurate incident records, and ensure adherence to safety and regulatory standards across all sites.

Qualifications

• Grade 12 (Matric) is required.
• Minimum 3 years in control room, CCTV monitoring, security operations, or call centre.
• Strong verbal and written communication skills.
• Ability to work 12-hour shifts, including weekends, holidays and night shifts.

Responsibilities

• Monitor CCTV camera systems for sites and respond to incidents and alarms.
• Dispatch relevant personnel and maintain incident records and shift handover docs.
• Coordinate with dispatchers, fleet controllers and branch managers to maintain operations.
• Record and review CCTV footage for incidents and investigations and liaise with emergency services.

Skills

Attention to detail

Communication

Microsoft Office

Data capturing

Teamwork

Education

Grade 12 (Matric)

Job description

Interwaste, a leader in waste management solutions across Southern Africa, is seeking a seasoned Fleet & Control Room Operator [12 Hour Shift Work] to join our team at the Durban branch.

With a commitment to sustainability, innovation, and operational excellence, Interwaste is dedicated to creating a better future by transforming waste challenges into impactful opportunities.

Role Overview

The Control Room Operator will play a pivotal role by assisting the Operational Team by providing key surveillance and fleet monitoring and tracking. The successful candidate will be responsible for monitoring systems, managing incidents and alerts, coordinating responses, and ensuring the effective operation of our control room.

KEY RESPONSIBILITIES

CCTV MONITORING

• Monitor CCTV camera systems for the company sites.
• Identify, assess, and respond to incidents and alarms.
• Manage and investigate alerts generated by systems.
• Dispatch relevant personnel when required.
• Maintain accurate records of incidents, activities, and communications.
• Extract, review, and provide CCTV footage for incidents and investigations.
• Liaise with stakeholders, reaction units, emergency services, and management.
• Escalate incidents in accordance with company procedures.
• Ensure all control room procedures and protocols are followed.
• Monitor system functionality and report technical faults promptly.
• Prepare incident reports and shift handover documentation.
• Monitor the movement of vehicles, ensuring adherence to planned routes and schedules.
• Collaborate with dispatchers, fleet controllers and branch managers to maintain seamless operations.
• Coordinate with the workshop to schedule routine services and resolve vehicle breakdowns promptly.
• Answer telephone for fleet enquiries, responding to calls within remit of responsibility professionally and efficiently.
• Receive all breakdown calls and inform the Workshop team accordingly.
• Compile and submit hourly operational reports to management.
• Track and report on fleet utilisation and fuel efficiency to drive cost savings.
• Ensure all line haul operations comply with company policies, industry standards, and local and national transportation regulations.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent Attention to Detail
• Fast and Efficient Worker
• Knowledge of Microsoft Office
• Data Capturing Ability
• Ability to work under pressure
• Ability to work overtime when required.

MINIMUM REQUIREMENTS

• Grade 12 (Matric).
• 3 Years and above Control Room, CCTV Monitoring, Security Operations, or Call Centre experience is required.
• Strong verbal and written communication skills.
• Ability to work 12-hour shifts, including weekends, public holidays, and night shifts.
• Excellent attention to detail and observation skills.
• Ability to remain calm and make decisions during emergency situations.
• Reliable transport to and from work.
• High level of integrity and professionalism.
• Strong problem-solving and decision-making skills.
• Ability to multitask and prioritise effectively.
• Strong administrative and reporting skills.
• Ability to work independently and as part of a team.
• Customer-focused approach when dealing with clients and stakeholders.

Who We Are

Interwaste is a wholly owned subsidiary of Séché Environnement. We are Southern Africa’s leading waste management company, committed to the sustainable preservation of the environment. We leverage technological excellence and innovation to solve a range of waste problems, ensuring accountability, integrity, safety, and excellence in all our operations.

To learn more about Interwaste, visit our website www.interwaste.co.za. As an equal opportunity’s employer, we uphold a compliant, fair, and inclusive workplace environment. We reserve the right to not fill the position. Should you not here back from us within 4 weeks, please consider your application unsuccessful. If you have previously responded, please do not re-submit. Interwaste subscribes to the principles of employment equity