Contribution & Membership Consultant MMH250411-2

Role Purpose

To capture new applications and perform membership changes and to collect, reconcile and allocate monies for premiums and surcharges.

Requirements

• Matric
• Bookkeeping or Administrative qualification is an advantage.
• Minimum of 3 years relevant Membership experience is essential.
• Computer literacy, preferably intermediate Excel and Word.
• Oracle system knowledge is an advantage.
• Minimum of 3 years in Health experience and Client services will be an advantage.

Duties and Responsibilities

• Their ability to identify problems and enhance processes in line with the department's goals.
• Process membership changes and new applications within agreed service level.
• Liaising with internal stakeholders, e.g., Call Centre, Claims, Fund management, new business, Finance, etc. to resolve queries and positively influence the Clients' expectations.
• The reconciliation of administered funds, premiums, surcharges, and savings to statement balance.
• Allocations to be done within 1-2 days of payment being receipted.
• All interactions with customers must be carried out courteously.
• Credit control process and scheme rules to be adhered to; investigating variances and discrepancies.
• Process necessary adjustments and journals.
• Ensuring that the rules of the fund are applied consistently.
• Any other duties as requested by management.
• Answer client queries telephonically.
• Maintenance and management of group and contract membership.