Contribution & Membership Consultant

Closing Date: 2025/04/23

Reference Number: MMH250411-2

Job Title: Contribution & Membership Consultant

Position Type: Permanent

Role Family: Finance

Cluster: Momentum Health

Remote Opportunity: None of the time

Location - Country: South Africa

Location - Province: KwaZulu-Natal

Location - Town / City: Durban, Cornubia

Introduction:

Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer: As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose:

To capture new applications and perform membership changes and to collect, reconcile and allocate monies for premiums and surcharges.

Requirements:

• Matric
• Bookkeeping or Administrative qualification is an advantage.
• Minimum of 3 years relevant Membership experience is essential.
• Computer literacy preferably intermediate Excel and Word.
• Oracle system knowledge is an advantage.
• Minimum of 3 years in Health experience and Client services will be an advantage.

• Identify problems and enhance processes in line with the department's goals.
• Process membership changes and new applications within agreed service level.
• Liaise with internal stakeholders (e.g., Call Centre, Claims, Fund management, new business, Finance) to resolve queries and positively influence the clients' expectations.
• Reconcile administered funds premiums, surcharges, and savings to statement balance.
• Complete allocations within 1-2 days of payment being receipted.
• All interactions with customers must be carried out courteously.
• Adhere to credit control process & scheme rules while investigating variances & discrepancies.
• Process necessary adjustments and journals.
• Ensure that the rules of the fund are applied consistently.
• Perform any other duties as requested by management.
• Answer client queries telephonically.
• Maintain and manage group and contract membership.

• Professional
• Sense of urgency
• Stress tolerance
• Excellent Communication Skills (verbal and written)
• Good time management skills
• Planning and organizing
• Initiative and pro-active
• Analytical thinking
• People skills
• Accountability
• Self-motivated
• Good interpersonal skills
• Excellent problem-solving skills
• Ability to work under pressure
• Ability to meet deadlines
• Results Oriented
• Telephone etiquette
• Strong Customer service ethic