Contracts Manager

Primeserv Recruitment; Durban; On-site; ZAR 700,000 - 1,200,000; Full time

Job summary

A leading recruitment firm is seeking a Contracts Manager for a pivotal role in site management and quality control in Durban, South Africa. The ideal candidate will excel in coordinating projects while ensuring compliance with standards and client satisfaction. This role demands a proactive individual capable of managing risks effectively and minimizing the need for senior management intervention.

Qualifications

• Proven experience in site management and project coordination.
• Strong communication skills, both written and verbal.
• Ability to enforce safety and compliance standards effectively.

Responsibilities

• Oversee day-to-day site operations and ensure compliance with schedules and budgets.
• Implement quality checks and manage client communications.
• Identify risks early and develop mitigation strategies.

Job description

The Contracts Manager is responsible for site management, coordination, quality control, client communication and risk mitigation to ensure projects are completed on time, within budget and to the highest quality standards. The role also aims to minimize rework, detect quality issues early and reduce the Managing Directors tactical involvement.

Key Responsibilities :

Site Management and Coordination

• Oversee day-to-day site operations, ensuring projects stay on schedule and within budget.
• Coordinate with project managers, site supervisors, subcontractors and suppliers for seamless execution.
• Ensure all materials and manpower are available before project commencement.
• Monitor and enforce safety and compliance standards on-site.

Quality Control and Rework Reduction

• Implement strict quality checks at every project phase to identify defects early.
• Ensure first-time quality pass rate by enforcing high installation standards.
• Reduce rework by proactively addressing potential issues before final inspections.
• Conduct regular snag list reviews and ensure defects are resolved within set timelines.

Client Communication and Satisfaction

• Keep clients informed through scheduled progress updates.
• Address client concerns promptly to maintain a high satisfaction rate.
• Ensure timely approvals and client sign-offs for different project phases.

Risk Management and Compliance

• Identify project risks early and implement mitigation strategies.
• Ensure compliance with legal, contractual and safety requirements.
• Resolve disputes efficiently to avoid project delays.

Strategic Alignment and Managing Directors Time Optimisation

• Make operational decisions independently, reducing the need for MD intervention.
• Escalate only high-level, strategic issues that require MD input.
• Provide structured reports to keep senior management informed without unnecessary involvement.

Key Performance Indicators

• On-time project completion rate - % projects delivered within agreed timeline.
• Site readiness compliance - % projects that start with all necessary resources in place.
• First-time quality pass rate - % of installations passing inspection without rework.
• Rework percentage - % of total project cost attributed to rework (target : minimal).
• Client update frequency - % projects where clients receive scheduled updates.
• Client satisfaction score (CSAT) rating based on communication and project execution.
• Decision escalation rate - % site decisions escalated to the Managing Director (target : minimal).
• Non-conformance report (NCR) closure rate - % of quality issues resolved within target timelines.
• Issue resolution time average time taken to resolve project challenges.
• Subcontractor compliance rate - % subcontractors meeting contract terms and quality standards.

Performance Review and Consequences of Non-Compliance

Performance will be reviewed quarterly based on the above KPIs.