Incumbents should be prepared to work shifts and do site visits after hours.
Key Performance Areas (not totally inclusive):
Maintaining good relations between Fidelity Security Services and the client with regard to security services rendered.
Ensuring the posting of Security Officers is done timeously.
Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would-be criminals.
Auditing and verifying the access registers on a daily basis and generating exception reports.
General management and supervision of security staff and ensuring all administrative queries are dealt with promptly.
Managing all projects concerning new business and ensuring the smooth take over thereof.
Ensuring that all HR related queries are dealt with promptly.
Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
Attending meetings with FSS Management and with the Client.