Contracts and Commercials Specialist

Boldr; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading company is looking for a Contracts and Commercials Specialist to oversee contract management and optimization processes. This role requires expertise in legal document negotiation, client communication, and internal process improvement. Ideal candidates will have extensive experience in Legal Ops and possess a keen attention to detail. The position offers a dynamic work environment that values curiosity and authenticity.

Benefits

Private Health Insurance

Paid Time Off

Work From Home

Training & Development

Qualifications

• 4–6+ years in Legal Ops or Contracts roles.
• Hands-on redlining and negotiation experience.
• Familiarity with service-based business models.

Responsibilities

• Draft, negotiate, and manage various types of contracts.
• Improve contract workflows and governance.
• Serve as primary legal contact during negotiations.

Skills

Analytical thinking

Problem solving

Client communication

Attention to detail

Education

Bachelor's degree or equivalent experience in Legal or related field

Tools

Google Drive

Google Sheets

Google Docs

MS Office

Job description

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team united by our desire to connect diverse people with shared values for a bolder impact.
• We employ just over a thousand team members across five countries and aim to grow to over 5,000 by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we’ll always find EMPATHY
  

WHAT IS YOUR ROLE

As a Contracts and Commercials Specialist you will own both the execution and optimization of our client contracting process. You’ll be both client-facing and internally strategic, handling redlines, fielding client legal inquiries, and managing the contract lifecycle from first draft to renewal. This role bridges legal, finance, and delivery, and ensures we operate with legal discipline, client clarity, and internal alignment.

You will be responsible for developing scalable legal processes, translating complex legal language into business-friendly terms, and owning the infrastructure that supports our legal governance framework.

WHAT WILL YOU DO

• Draft, negotiate, and redline MSAs, SLAs, SOWs, Order Forms, and amendments.
• Serve as a primary legal point of contact for clients during contract negotiations and escalations.
• Manage and improve contract workflows, approval paths, internal playbooks, and escalation frameworks.
• Own contract lifecycle governance: template control, compliance alignment (ISO, SOC 2, PCI), version control and renewal tracking.
• Design, implement and manage contract systems that support scale including standard order forms and templates, modular SLAs, and contract tooling).
• Own and maintain contract metadata, naming conventions, trackers, and document storage.
• Ensure terms align with pricing models, staffing structures, and service-level expectations.
• Build and maintain SOPs for contract workflows, escalation paths, and legal coordination, and drive consistency and operational efficiency.
• Apply sound judgment in escalating legal issues, knowing when to engage General Counsel or external legal resources.
• Partner with RevOps, Finance, and CX to align on legal risk, commercial goals, and margin impact.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious, dynamic, and authentic, just like us! #beboldr.
• Self-driven, analytical, and a problem solver
• Proactive and self-motivated
• Intensely interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
• Able to multitask, prioritize, and project manage

YOU HAVE…

• 4–6+ years in Legal Ops, Contracts, or Legal/RevOps hybrid roles
• Hands-on redlining and commercial contract negotiation experience
• Strong client communication skills and ability to translate legal language into plain English for internal teams and clients.
• Familiarity with service-based business models and global outsourcing contracts
• Financial awareness; understands how legal terms affect revenue, cost, and risk
• Strong attention to detail: especially when reviewing, drafting, and redlining legal terms
• Strong Business Acumen: Understands how legal terms impact pricing, invoicing, risk, and delivery.
• Experience managing version control, audit trails, and compliance documentation (e.g., ISO 27001, SOC 2, GDPR, PCI)
• Experience improving or building internal contract workflows, approval paths, and escalation frameworks
• Strong knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• Proactive, organized, and able to prioritize competing deadlines across stakeholders
• Experience supporting procurement processes and vendor contracting (nice to have)

IDEAL TRAITS…

• Strategic but hands-on; comfortable redlining in the morning and streamlining contract workflows in the afternoon
• Proactive, detail-oriented, and calm during client negotiations
• Naturally cross-functional: fluent in legal, commercial, and operational considerations

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development