Contracts Administrator

Engie Group; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative company is seeking a Consultant to join their Product Support team, focusing on delivering exceptional customer experiences with cutting-edge drone technology. This fully remote role emphasizes problem-solving and customer empathy, allowing you to thrive in a dynamic, high-tech environment. You'll be instrumental in helping clients navigate challenges with drone operations and data analysis, while also contributing to process improvements. If you're passionate about technology and eager to make a difference in a supportive and flexible workplace, this opportunity is perfect for you.

Benefits

Flexible work schedules

Drone pilot certification

Family paid leave

Paid healthcare for employees

Professional development & career advancements

Wellbeing activities

Flexible paid time off

Employee referral bonus

Commuter savings

Qualifications

• BSc or equivalent in GIS, Geomatics, Surveying, or Civil Engineering required.
• Strong troubleshooting, communication, and time management skills essential.

Responsibilities

• Help customers resolve issues with drone and 3D data platform products.
• Rapidly resolve customer tickets via email, chat, and phone support.
• Improve processes and tools to scale the global support team.

Skills

Troubleshooting skills

Logical thinking

Excellent communication

Time management

Customer empathy

Curiosity

Education

BSc in Geographic Information Systems (GIS)

AAS Degree in Geomatics

Certificate in Civil Engineering

Tools

Zendesk

JIRA

Google Suite

Confluence

Job description

About DroneDeploy
Build with certainty, operate with confidence. That’s why thousands of construction, oil and gas, and renewable energy companies use DroneDeploy on a daily basis. We help them automate reality capture using drones, robots, and 360 cameras – combining this data in one platform for AI-powered analysis. From aerial and ground views of construction progress to automated gauge readings and methane leak detection, DroneDeploy is shaping the future of reality capture.
At DroneDeploy, we thrive in a remote-first culture, powered by innovation. Growth is limitless, and employee contributions matter. With accolades as a Best Place to Work in the SF Bay Area and a spot on America’s Best Startups list, our team is dynamic, purpose-driven, and dedicated to delivering top-tier reality capture software. We cultivate an environment of opportunity. Our dynamic growth is fueled by the diverse range of ideas nurtured by our team. This is why our commitment to internal advancement is profound. A multitude of paths for professional and personal development are available, where flexible schedules, family-friendly benefits, and remote work options propel our team's journey.
As a Consultant working with our Product Support team, you’ll be an expert in cutting-edge drone flight and 3D data platform! We are serious about providing a top-notch customer experience through continuous learning, knowledge-sharing, and deep customer empathy. This role is fully remote now and in the future. If you’re the ideal candidate, you have a passion for helping people and enjoy working in a fast-paced, high-tech environment. You enjoy looking for ways to make someone’s day, just because. You’ve got ideas for ways to make your own work and your team’s more effective and efficient. You’re a problem solver who sees the deeper issue below the superficial symptoms. You are committed to equity and inclusion, and eager to work with a team that cultivates and celebrates diversity. If that sounds like you, we’d love to hear from you.

Responsibilities

• Use your troubleshooting skills to help our customers resolve any issues they may have when using our products to fly their drones, capture ground-based imagery with their 360 camera, or process and analyze collected data.
• Rapidly and accurately resolve customer tickets via email, chat, and phone-based support in Zendesk.
• Look for ways to improve processes and tools to help us scale our global support team.
• Continue growing and refining our knowledge base by contributing to both internal and external documentation.
• Use your active listening, customer empathy, and de-escalation skills to maintain and grow customer relationships.
• Advocate for our customers by collaborating directly with Engineering, Product Management, and our UX team on customer pain points or other product improvements.

Requirements

• BSc, AS / AAS Degree, or Certificate (or equivalent experience) in Geographic Information Systems (GIS), Geomatics, Surveying, or Civil Engineering.
• Deep empathy and desire to help others, even those who are having a bad day.
• Strong troubleshooting and logical thinking skills.
• Excellent time management and prioritization skills.
• The ability to recognize patterns that could indicate the presence of a deeper technical issue.
• Excellent written and verbal communication skills, including the ability to explain complicated things simply.
• Curiosity and a thirst for knowledge.
• Ability to work one of the following shifts: Monday - Friday, 8:00AM - 5:00PM, 9:00AM - 6:00PM, or 10:00AM - 7:00PM SAST.

Nice to Have

• Industry knowledge or experience in construction, agriculture, energy, facilities, or related fields.
• Experience in remote sensing, flying drones, or using 360 cameras.
• Experience or training in CAD Environments, construction software, or geospatial software.
• Experience with APIs, SSO, SQL queries.
• Experience with JIRA, Confluence, Zendesk Suite, Google Suite.
• Interest in photography.

Employee Offerings & Benefits include: (may vary by location)
Innovative company culture
Drone pilot certification
Flexible work schedules
Flexible work location
Family paid leave
Paid healthcare for employees
Professional development & career advancements
Wellbeing activities (live & on-demand)
Flexible paid time off
Employee referral bonus
Commuter savings.
DroneDeploy is an equal opportunity employer. All DroneDeploy employees are responsible for assisting in protecting the company and customer data by following information security policies and procedures. Please refer to our for information about privacy during the recruiting process.