Contract/Product (Tour Plan) Specialist

Tourismupdate; Cape Town; On-site; ZAR 320,000 - 420,000; Full time

Job summary

Tourismupdate seeks a Contract/Product (Tour Plan) Specialist to join our Cape Town team. You will accurately load rates and tour data into Tour Plan, manage supplier records, and ensure contracts are correctly captured and maintained.

You will review supplier contracts for clarity, perform quality checks on data, and assist consultants with costing queries, ensuring data standards are upheld in a fast-paced DMC/tour operator environment.

Qualifications

• Costing experience essential and ability to load rates in Tour Plan.
• Experience with supplier contracts in a DMC or tour operator context.
• Proficient with Excel, Outlook and OneDrive.

Responsibilities

• Accurately create and update supplier records, accommodation, transfers, activities, and tours in Tour Plan.
• Review supplier contracts for clarity and file documentation on OneDrive.
• Conduct quality checks on loaded data and verify taxes, mark-ups, currencies against contracts.
• Assist consultants with product, rate and costing queries and investigate cost discrepancies.

Skills

Costing

Data accuracy

Analytical skills

Attention to detail

Tour Plan familiarity

Education

Tourism/Travel/Business Administration qualification

Tools

Tour Plan

Microsoft Excel

Outlook

OneDrive

Job description

Contract/Product (Tour Plan) Specialist
Location: Cape Town CBD / Green Point / Sea Point (Office-based)
Salary: (Highly negotiable based on experience)

Key Performance Areas & Criteria

• Costing experience is essential. Product & Rate Loading: Accurately create and update supplier records, accommodation, transfers, activities, and tours in Tour Plan. Capture contracted net/selling rates, validity periods, single/peak supplements, child policies, and VAT treatments on time.
• Contract Administration: Review incoming supplier contracts for clarity, file signed documentation securely on OneDrive according to naming conventions and follow up with Product Managers on missing information.
• Quality Control & Testing: Conduct thorough quality checks on loaded data, running sample costings and test quotations in Tour Plan to verify taxes, mark-ups, and currencies match signed contracts.
• System & File Support: Assist consultants with product, rate, and costing queries, helping investigate cost discrepancies and ensuring data standards are strictly maintained.

Key Requirements & Qualifications

• Relevant qualification in Tourism, Travel, Business Administration, or a related field.
• Strong, hands-on experience using Tour Plan (Essential).
• Proven background in rate loading, product capturing, travel costings, or supplier contract administration within a DMC or Tour Operator environment.
• Good working knowledge of Microsoft Excel, Outlook, and OneDrive.
• Exceptional numerical accuracy, analytical skills, and acute attention to detail.
• Ability to interpret complex supplier rate sheets and prioritize high-volume deadlines.

Location Requirements: Candidates must currently reside in or near the Cape Town / Green Point / Sea Point area. Please note: Relocation from out of town would be at your own cost.