Contract Manager - Healthcare

Bidvest Prestige; Howick; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading facilities management company in Howick is seeking an experienced individual to implement and manage a cleaning solution for clients. Key responsibilities include conducting audits, managing staff performance, and ensuring compliance with service levels. The ideal candidate will have a relevant diploma and 3 years of experience in facilities management. A competitive salary and growth opportunities await the right candidate.

Qualifications

• Experience in Facilities Management, CRM, Property Management.
• 3 years relevant experience required.
• Valid SA Drivers License required.

Responsibilities

• Implement and manage a cleaning solution for Clients.
• Conduct daily audits on services rendered and ensure compliance.
• Manage staff performance and facilitate improvement.

Skills

Facilities Management

Project Management

Customer Relationship Management (CRM)

Financial Management

Communication Skills

Education

NQF Level 6: Diploma in Property Management or related field

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS PowerPoint

MS Project

MS Outlook

Job description

ROLE PURPOSETo implement and manage a cleaning solution for Clients in accordance with the SLA

MAIN OUTPUTS

• Responsible for driving cleaning and hygiene for the Client
• Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
• Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
• Assist in the management of projects and provide technical support, where applicable
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees
• Implement cleaner work schedules and evaluate and manage performance
  
  

QUALIFICATIONS AND SKILLSThe Applicant Must Meet The Following Requirements

• NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
• Matric (Senior Certificate)
• Valid SA Drivers License
• 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
• Knowledge of OHS Act, ISO 9001 Quality Management
  
  

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Solid Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication