Contract Manager: Cleaning

Empact Group; Wes-Kaap; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the service industry seeks a dedicated manager to oversee operations and staff in accordance with strategic goals and legal requirements. This role involves managing various client services, operational costs, and ensuring compliance while fostering a proactive environment for team performance. Ideal candidates must possess strong management and customer service skills, along with relevant industry experience.

Qualifications

• Minimum of 3 years’ experience in Service Industry, preferably in solution contract sales.
• Valid SA driver’s license.
• Experience in selling soft services is an advantage.

Responsibilities

• Manage operational support, training, audits, and client services.
• Oversee costs and ensure targets in revenue and margin growth.
• Maximize workforce utilization and manage quality for services.

Skills

Knowledge of the relevant cleaning sector

Customer service skills

Management skills

Communication skills

Leadership skills

Proactive approach

Attention to detail

Education

Tertiary qualification (preferred)

Tools

MS Office

Job description

The Main Purpose of the job
The successful applicant will be responsible for managing all subordinate staff on the integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include providing operational support, oversee client services, training, audits, and industrial relations related issues in the designated areas. Managing operational costs

Education and Experience required:
• Minimum of 3 years’ experience in Service Industry – preferably from a solution contract sales industry
• Tertiary qualification (preferred)
• Valid SA driver’s license
• Experience in selling soft services /similar services would be an advantage

Knowledge, Skills and Competencies:
• Knowledge of the relevant cleaning sector
• Knowledge of South African and industry-specific laws
• Knowledge of MS Office; specifically Excel and Word
• Knowledge of HSE
• Proactive approach and attention to detail
• Professional
• Customer service skills
• Management skills
• Communication skills
• Ability to manage and ensure cost remain within the budget and promote costs saving where achievable
• Ability to draft, extract and analyze reports
• Excellent interpersonal and leadership skills
• Sound administration skills
• Ability to adapt to a changing environment and prioritise effectively
• Ability to work flexible hours when required

Key areas of responsibility:
• Maximize the utilization of workforce, supplies and equipment
• Ensure financial performance achieves targets in revenue and margin growth
• Managing the cost and quality for labour, materials, supplies and subcontracted service