Contract Manager (BPO/Facility)

Bidvest Prestige; Cape Town; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a dedicated Facilities Manager to oversee cleaning operations and ensure compliance with service agreements. In this pivotal role, you will drive hygiene standards, manage staff performance, and implement quality management systems. Your expertise in facilities and project management will be essential in identifying service gaps and fostering continuous improvement. This position offers a dynamic work environment where your proactive approach and leadership skills will shine. If you are motivated by challenges and thrive in a team-oriented setting, this opportunity is perfect for you.

Qualifications

• 3 years experience in Facilities Management and related fields.
• NQF Level 6 Diploma in Property Management or similar.

Responsibilities

• Implement and manage cleaning solutions for clients per SLA.
• Conduct daily audits and manage staff performance effectively.

Skills

Facilities Management

Project Management

Operations Management

Customer Relationship Management (CRM)

Analytical Skills

Excellent Written Communication

Negotiation Skills

Teamwork & Partnering

Education

NQF Level 6 Diploma in Property Management

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS PowerPoint

MS Project

MS Outlook

PRP

Job description

ROLE PURPOSE

To implement and manage a cleaning solution for Clients in accordance with the SLA

MAIN OUTPUTS

1. Responsible for driving cleaning and hygiene for the Client
2. Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
3. Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
4. Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
5. Assist in the management of projects and provide technical support, where applicable
6. Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
7. Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
8. Provide monthly reports and feedback on continued compliance to the SLA
9. Building strategic relationships both internally and externally
10. Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
11. Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
12. Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
13. Responsible for training, coaching, mentoring & development of subordinate employees
14. Implement cleaner work schedules and evaluate and manage performance

QUALIFICATIONS AND SKILLS

The Applicant Must Meet The Following Requirements

1. NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
2. Matric (Senior Certificate)
3. Valid SA Drivers License
4. 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
5. Facilities Management, CRM, Property Management
6. MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
7. Knowledge of OHS Act, ISO 9001 Quality Management

FUNDAMENTAL COMPETENCIES

1. Initiative/Proactivity
2. Deadline Driven & Highly Motivated
3. Stress Tolerant
4. Excellent Written Communication
5. Solid Supervisory Skills
6. Subordinates Capacity Building
7. Customer Focus
8. Negotiation Skills
9. Analytical Skills
10. Planning/Scheduling/Objective Setting
11. Teamwork & Partnering
12. Relationship Building
13. Interactive Reasoning
14. Excellent Oral Communication