Contract Manager

Bidvest Prestige; Kempton Park; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A leading company in Facilities Management is seeking a Facilities Manager to implement effective cleaning solutions for their clients. The ideal candidate will manage compliance to the Service Level Agreement and drive performance among staff, ensuring high standards in service delivery. Applicants must have a relevant diploma and suitable experience in the field.

Qualifications

• At least 3 years relevant experience in Facilities Management.
• Valid SA Driver's License must be held.
• Proficiency in intermediate level MS Office tools.

Responsibilities

• Implement and manage a cleaning solution aligned to SLA.
• Conduct daily audits and ensure service quality.
• Manage staff performance and facilitate improvement.

Skills

Initiative

Proactivity

Customer focus

Negotiation skills

Analytical skills

Education

NQF Level 6 Diploma in Property Management, Project Management, Operations Management, or related qualification

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS PowerPoint

MS Project

MS Outlook

Job description

ROLE PURPOSE

To implement and manage a cleaning solution for Clients in accordance with the SLA.

MAIN OUTPUTS

1. Responsible for driving cleaning and hygiene for the Client.
2. Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA).
3. Implement an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs.
4. Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained.
5. Assist in the management of projects and provide technical support, where applicable.
6. Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered.
7. Explore and recommend innovative methods, based on best practices, to bring about cost-effective solutions.
8. Provide monthly reports and feedback on continued compliance to the SLA.
9. Build strategic relationships both internally and externally.
10. Manage staff performance and facilitate improvement through regular monitoring, coaching, support, and feedback.
11. Manage performance and conflicts within subordinate employees, and effect corrective actions in line with company policies and procedures.
12. Ensure adequate staff placement, including preparing suitable shift rosters and managing/approving leave for subordinate employees.
13. Responsible for training, coaching, mentoring, and development of subordinate employees.
14. Implement cleaner work schedules and evaluate and manage performance.

QUALIFICATIONS AND SKILLS

The applicant must meet the following requirements:

1. NQF Level 6: Diploma in Property Management, Project Management, Operations Management, or related qualification.
2. Matric (Senior Certificate).
3. Valid SA Driver's License.
4. At least 3 years relevant experience in Facilities Management, CRM, Property Management, and Financial Management.
5. Proficiency in MS Word, MS Excel, MS PowerPoint, MS Project, and MS Outlook (Intermediate level), PRP.
6. Knowledge of OHS Act, ISO 9001 Quality Management.

FUNDAMENTAL COMPETENCIES

• Initiative and proactivity.
• Deadline-driven and highly motivated.
• Stress tolerance.
• Excellent written communication skills.
• Solid supervisory skills.
• Capacity building for subordinates.
• Customer focus.
• Negotiation skills.
• Analytical skills.
• Planning, scheduling, and objective setting.
• Teamwork and partnering.
• Relationship building.
• Interactive reasoning.
• Excellent oral communication skills.