Contract Manager

TN United Kingdom; East London; On-site; GBP 40 000 - 80 000; Full time

Job summary

An established industry player in healthcare and education is seeking a dynamic leader to manage a high-profile NHS contract. This role involves overseeing integrated Soft FM services across multiple sites, ensuring compliance with quality and legislative standards while driving social value initiatives. The ideal candidate will possess strong budget management skills and a proven track record in managing outsourced services. Join a forward-thinking organization committed to excellence in service delivery and making a positive impact on communities. If you are passionate about leading teams and enhancing service quality, this opportunity is perfect for you.

Qualifications

• Experience managing multiline budgets and P&L accounts is essential.
• Strong communication and motivational skills are critical for this role.

Responsibilities

• Lead a team to provide integrated Soft FM service across 74 NHS sites.
• Manage budgets and ensure compliance with service quality standards.

Skills

Numeracy skills

Literacy skills

Communication skills

Presentation skills

Motivational skills

Budget management

P&L account management

Outsourced Soft FM services management

Organizational skills

Lateral thinking

Education

Food Safety Level 3

Knowledge of NHS Cleaning standards

Tools

Microsoft Office

Excel

Power BI

People management software

Job description

The Healthcare & Education Division of OCS Group has an exciting opportunity available at one of its prestigious (Multi Site) contracts in the East London, Bedfordshire, and Hertfordshire region. OCS is recognized worldwide as a market leader in the Healthcare and Education sectors, committed to making people and places the best they can be.

The role involves leading a team to provide an integrated Soft FM service across a NHS Mental Health contract spanning 74 sites. Responsibilities include managing operational teams to ensure efficient service delivery within budget and service specifications, monitoring quality and financial performance, and reporting on KPIs and service metrics.

Driving social value and supporting a core social agenda are central to this role and integral to our operations.

This high-profile NHS contract generates approximately £13 million in revenue and includes services such as Cleaning, Patient Catering, Retail Catering, Pest Control, Grounds and Gardens, Linen and Laundry, Portering, Pharmacy Courier, Security, Feminine Hygiene, Window Cleaning, and Vending within NHS mental healthcare services. It also oversees a critical distribution patient feeding hub supporting this and another OCS contract.

KEY TASKS & RESPONSIBILITIES

1. Develop and implement operational procedures.
2. Provide strategic and tactical support across all sites.
3. Ensure ISO compliance.
4. Manage services provided by staff, sub-contractors, and site teams to meet SLAs and budgets.
5. Build relationships with client and end-user decision makers.
6. Ensure service quality and legislative compliance.
7. Contribute to proposals, client liaison, and service design for business growth.
8. Manage budgets for each site.
9. Lead project management of new initiatives.
10. Provide regular reports and management information.
11. Promote service accreditation, social value, and environmental initiatives.
12. Ensure contract compliance and health & safety standards.

QUALIFICATIONS, SKILLS & EXPERIENCE

1. Strong numeracy and literacy skills.
2. Experience managing multiline budgets and P&L accounts.
3. Excellent communication, presentation, and motivational skills.
4. Proven experience managing outsourced Soft FM services.
5. Knowledge of Social Value measurement tools (beneficial but not essential).
6. Organizational skills and lateral thinking for innovation.
7. Knowledge of NHS 2021 Cleaning standards.
8. Food Safety Level 3 (Level 4 preferred).
9. Proficiency in Microsoft Office, including Excel and Power BI, and people management software.
10. Understanding of HR processes and procedures.

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Created on 26/04/2025 by TN, United Kingdom.