Contract & Crm Operations Manager

Findojobs South Africa; Wes-Kaap; Hybrid; ZAR 400,000 - 600,000; Full time

Job summary

A leading company in South Africa seeks a Contract & CRM Operations Manager to lead contract management and CRM integration efforts. The role involves overseeing contract lifecycles, optimizing workflows, and ensuring compliance with legal standards. Candidates should possess a Bachelor’s degree and have experience in contract management and CRM systems.

Benefits

Hybrid working options

Paid time off, including volunteer days

Paid Sabbaticals after 5 years

Employee discounts on travel and entertainment

Clear career progression opportunities

Qualifications

• 3–5 years of experience in contract management or legal administration.
• Prior experience implementing or maintaining a CRM system.

Responsibilities

• Lead the end-to-end implementation and optimisation of CRM system (Zoho).
• Manage full contract lifecycle and monitor critical milestones.

Skills

Attention to Detail

Stakeholder Engagement

Analytical Thinking

Cross-Functional Communication

Education

Bachelor’s degree in Business, Law, Finance, or a related field

Tools

Zoho

Job description

Are you ready to be the powerhouse behind legal precision and CRM transformation?

Join a dynamic, global team where innovation meets compliance. We're looking for a detail-oriented and highly organised professional to manage contract management and CRM system integration across departments. The Contract & CRM Operations Manager will oversee contract lifecycles using a CRM system (Zoho), optimise workflows, manage standard contract templates, and guide internal stakeholders. If you thrive on structure, love cross-functional collaboration, and can enhance system efficiency, risk mitigation, and compliance—this role is your next big move.

Key Responsibilities

• Lead the end-to-end implementation and optimisation of our CRM system (Zoho).
• Manage the full contract lifecycle—tracking and maintaining contracts across departments.
• Maintain and improve standard contract templates to align with regulatory and legal requirements.
• Monitor critical milestones: contract expirations, renewals, and compliance deadlines.
• Oversee CRM workflows, automations, and reporting to enhance visibility and performance tracking.
• Train and support internal teams on CRM best practices and contract compliance protocols.

Education & Experience Requirements

• Bachelor’s degree in Business, Law, Finance, or a related field (required).
• 3–5 years of experience in contract management, legal administration, or procurement.
• Prior experience implementing or maintaining a CRM system (Zoho or similar CRM system).
• Familiarity with contract law, risk management, and compliance frameworks.

Knowledge, Skills & Abilities

• Strong understanding of contractual principles and regulatory requirements.
• Proven success in CRM system deployment and user adoption strategies.
• Exceptional attention to detail and documentation management.
• Analytical thinker with a talent for identifying workflow inefficiencies and risk areas.
• Skilled in stakeholder engagement, cross-functional communication, and internal training.
• Able to juggle multiple priorities in a fast-paced, global environment.

Guidelines for Hybrid/Home Office :

• Located in Cape Town, South Africa
• Hybrid working arrangement: at least 2x a week in the office
• A secure home office, free from background noise or distractions
• Must meet minimum internet speeds; this will be checked during recruitment and onboarding. Check your speed here .

Our people are central to our success, with a culture of recognition and development. We support your career growth and celebrate achievements through regular appraisals and awards.

Rewards designed around you:

• A competitive salary based on experience.
• Hybrid working options, including fully remote if preferred.
• Paid time off, including a day annually to volunteer.
• Paid Sabbaticals after 5 years of service.
• Additional rewards through our loyalty program.
• Travel and work anywhere in the world with remote working holidays.
• Employee discounts on travel and entertainment.
• Inclusive, diverse, and global team environment.
• Clear career progression opportunities within the company.

Who We Are

Ten Lifestyle Group is a global luxury concierge service serving HNW and UHNW clients. We innovate continuously, aiming to be the most trusted service business worldwide. As a Certified B Corp, we are committed to social and environmental responsibility.

We value diverse perspectives and strive for an inclusive work environment. Hiring, promotion, and other decisions are based on merit, competence, and performance.