Contract & CRM Operations Manager

Ten Group; Cape Town; Hybrid; ZAR 30 000 - 70 000; Full time

Job summary

Join a dynamic global team where innovation meets compliance! As the Contract & CRM Operations Manager, you will be the driving force behind contract management and CRM system integration. This role offers the chance to enhance workflows, manage contracts, and support internal teams in a fast-paced environment. With a commitment to employee growth and a culture of recognition, this innovative firm provides hybrid working options and a competitive salary. If you thrive on structure and collaboration, this is your opportunity to make a significant impact!

Benefits

Hybrid working options

Paid time off

Paid Sabbaticals

Employee discounts on travel

Clear career progression opportunities

Volunteer day annually

Travel and work anywhere in the world

Qualifications

• 3–5 years of experience in contract management or legal administration.
• Familiarity with contract law and compliance frameworks.

Responsibilities

• Lead end-to-end implementation of the CRM system.
• Manage full contract lifecycle and maintain standard templates.

Skills

Contract Management

CRM System Deployment

Attention to Detail

Analytical Thinking

Stakeholder Engagement

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Law

Bachelor’s Degree in Finance

Tools

Zoho CRM

Job description

Are you ready to be the powerhouse behind legal precision and CRM transformation?

Join a dynamic, global team where innovation meets compliance. We're looking for a detail-oriented and highly organised professional to manage contract management and CRM system integration across departments. The Contract & CRM Operations Manager will oversee contract lifecycles using a CRM system (Zoho), optimise workflows, manage standard contract templates, and guide internal stakeholders. If you thrive on structure, love cross-functional collaboration, and can enhance system efficiency, risk mitigation, and compliance—this role is your next big move.

Key Responsibilities

• Lead the end-to-end implementation and optimisation of our CRM system (Zoho).
• Manage the full contract lifecycle—tracking and maintaining contracts across departments.
• Maintain and improve standard contract templates to align with regulatory and legal requirements.
• Monitor critical milestones: contract expirations, renewals, and compliance deadlines.
• Oversee CRM workflows, automations, and reporting to enhance visibility and performance tracking.
• Train and support internal teams on CRM best practices and contract compliance protocols.

Education & Experience Requirements

• Bachelor’s degree in Business, Law, Finance, or a related field (required).
• 3–5 years of experience in contract management, legal administration, or procurement.
• Prior experience implementing or maintaining a CRM system (Zoho or similar CRM system).
• Familiarity with contract law, risk management, and compliance frameworks.

Knowledge, Skills & Abilities

• Strong understanding of contractual principles and regulatory requirements.
• Proven success in CRM system deployment and user adoption strategies.
• Exceptional attention to detail and documentation management.
• Analytical thinker with a talent for identifying workflow inefficiencies and risk areas.
• Skilled in stakeholder engagement, cross-functional communication, and internal training.

• Able to juggle multiple priorities in a fast-paced, global environment.

Guidelines for Hybrid/Home Office :

• Located in Cape Town, South Africa
• Hybrid working arrangement: at least 2x a week in the office
• A secure home office, free from background noise or distractions
• Must meet minimum internet speeds; this will be checked during recruitment and onboarding. Check your speed here.

Our people are central to our success, with a culture of recognition and development. We support your career growth and celebrate achievements through regular appraisals and awards.

Rewards designed around you:

• A competitive salary based on experience.
• Hybrid working options, including fully remote if preferred.
• Paid time off, including a day annually to volunteer.
• Paid Sabbaticals after 5 years of service.
• Additional rewards through our loyalty program.
• Travel and work anywhere in the world with remote working holidays.
• Employee discounts on travel and entertainment.
• Inclusive, diverse, and global team environment.
• Clear career progression opportunities within the company.

Who We Are

Ten Lifestyle Group is a global luxury concierge service serving HNW and UHNW clients. We innovate continuously, aiming to be the most trusted service business worldwide. As a Certified B Corp, we are committed to social and environmental responsibility.

Learn more about us through our short video This is what we do.

Commitment to Diversity

We value diverse perspectives and strive for an inclusive work environment. Hiring, promotion, and other decisions are based on merit, competence, and performance.