Content Solutions Team Lead

South African Bureau of Standards

Pretoria

On-site

ZAR 420,000 - 540,000

Full time

7 days ago

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Job summary

South African Bureau of Standards (SABS) seeks a Supervisor: Content Solutions - re-advert to oversee the Content Solutions team, drive service delivery, and ensure revenue targets are met. Based in Pretoria, the role demands leadership and strong client-facing capabilities for internal and external stakeholders.

The successful candidate will supervise operations, coordinate processes, and support management in pricing and service improvements while ensuring compliance with standards and

Qualifications

National Diploma / Diploma in Business Administration, Operations Management or a related field.
(NQF Level 6)

Responsibilities

Supervise the operational requirements of the Content Solutions team.
Monitor and control allocation of all work within the Content Solutions team.
Monitor and supervise office processes (IP and copyright/JDE approvals) from referral to completion.
Ensure effective enquiry and research services for internal and external clients.
Supervise planning and operations of printing services.
Validate quality of information and work performed by the team.
Coordinate fault reporting systems and monitor customer complaints.
Update work status to provide feedback to clients.
Help the team achieve revenue targets for the portfolio.

Skills

Client facing

Supervisory experience

Operations management

Revenue management

Stakeholder management

Education

Diploma | Advanced Certificate

Tools

JDE

Job description

The successful candidate will supervise operations, coordinate processes, and support management in pricing and service improvements while ensuring compliance with standards and

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