Content Designer

NTT Data; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading company is seeking a Content Designer to enhance user experiences through optimized content strategies. This role involves collaboration with multidisciplinary teams and requires extensive experience in user-centered design. The ideal candidate will advocate for user needs while ensuring compliance with legal standards.

Qualifications

• 8 years of experience in user-centered content creation.
• Ability to map customer journeys and identify pain points.

Responsibilities

• Design content optimized for digital products.
• Collaborate with agile teams to develop user experiences.
• Engage with stakeholders to ensure content meets business needs.

Skills

User-Centered Content Creation

Collaboration

Data Analysis

Agile Methodologies

Content Design Principles

Tools

CMS Platforms

Job description

Looking for a Content Designer who is confident in the principles of Content Design, experienced in working with data from User Researchers and Analysts, customer-centric, and capable of collaborating with Product designers to build or optimize customer journeys to meet business and user needs.

This role will be part of our Service Pattern squad (focused on designing reusable, consistent components across the business) and our Flex squad, working on user journeys that support users purchasing services or products utilizing EEs financing proposition.

Responsibilities

• Design content that meets user needs and is optimized for our digital products.
• Collaborate within a multidisciplinary, agile team to develop the end-to-end user experience.
• Engage with stakeholders to understand business needs and ensure content is evidence-based, user-centered, and continually optimized.
• Utilize discovery and user research methods to identify pain points and user needs.
• Ensure legal and regulatory governance and compliance of your content.
• Build, edit, and publish content in our CMS platforms.
• Represent the design team and advocate for a user-centered approach in all content created.

Experience

• Proven 8 years of experience in user-centered content creation and strategy.
• Ability to map customer journeys and use insights to identify pain points and user needs.
• Experience working with agile, multidisciplinary teams in a fast-paced environment.
• Understanding of content publishing processes and various content management systems.
• Experience using data and insights to inform decisions and improve content.
• Knowledge or experience in designing for inclusivity and accessibility.