Contact Centre Operator

The Legends Agency; Cape Town; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player seeks a motivated Contact Centre Agent to drive B2B sales from the vibrant heart of Cape Town. This full-time role offers a chance to engage with UK-based businesses, providing exceptional customer service and contributing to sales targets. In a supportive and dynamic environment, you'll be empowered to build relationships and drive impact. With a competitive salary and performance incentives, this opportunity is perfect for driven professionals looking to grow within a collaborative team that values excellence and innovation.

Qualifications

• 2+ years of experience in customer service and/or B2B sales.
• Excellent verbal and written communication skills.

Responsibilities

• Contact potential B2B prospects to schedule appointments for Directors.
• Handle inbound and outbound customer queries across multiple channels.

Skills

Business Development

Customer Service

Sales Operations

CRM

Data Management

Performance Management

Quality Management

Education

High School Diploma

Further Education

Tools

CRM Platforms

Contact Centre Tools

Job description

Contact Centre Agent (B2B Sales)

Engage UK-Based Businesses and Drive Impact from the Heart of Cape Town

Foreshore Cape Town | Full-time | R25,000 per month | 09:00 - 17:30 (UK Time), Monday to Friday

About Our Client

Our client is a dynamic and growing international business headquartered in the UK, with a vibrant support office located in Foreshore, Cape Town. They specialise in delivering high-quality services across a diverse portfolio of industries and are committed to providing excellent customer experiences and tailored business solutions.

This is a results-driven and supportive environment where employees are empowered to succeed and contribute to the growth of the company. Their team is close-knit, collaborative, and passionate about driving real impact for both the company and their customers.

The Role: Contact Centre Agent (B2B Sales)

As a Contact Centre Agent, you will serve as a key liaison between the company and its customers or prospects. Your responsibilities will span both customer service and business development functions, supporting the company's UK-based operations from the Cape Town office. This hybrid role requires a mix of proactive outreach, relationship building, and service excellence to ensure customers are supported and sales targets are met.

Key Responsibilities

• Contact potential B2B prospects to schedule appointments for Directors
• Use existing data and identify new targets for outreach
• Handle inbound and outbound customer queries across phone, email, live chat, and social media
• Resolve complaints promptly and professionally
• Maintain accurate records in CRM systems of all customer interactions and sales activity
• Provide up-to-date and accurate information about services, policies, and processes
• Escalate complex issues to relevant supervisors or departments
• Meet or exceed service level agreements (SLAs) and quality benchmarks
• Upsell and cross-sell services when appropriate
• Conduct customer feedback surveys to improve service delivery
• Stay informed about company updates, policies, and offerings

About You

• 2+ years of experience in customer service and/or B2B sales
• Excellent verbal and written communication skills
• Proven ability to resolve problems and remain calm under pressure
• Skilled in using CRM platforms and contact centre tools
• Strong organisational skills and attention to detail
• Capable of multitasking and prioritising in a fast-paced environment
• High school diploma required; further education is a plus
• Positive, proactive, and a team player with a can-do attitude
• Willingness to work UK business hours from Cape Town
• Flexible availability (weekends and public holidays as needed)

This role offers a base salary of R25,000 plus performance-based incentives tied to appointment setting and successful contract closures. It's a great opportunity for driven professionals looking to join a structured yet ambitious team environment with international exposure.

Desired Skills:

• Business Development
• Customer Service
• Sales Operations
• CRM
• Data Management
• Performance Management
• Quality Management